Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.

Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.

Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.

tuto is a customer education platform that customers will love. Helps customer success, support, and product teams to reduce time to value and increase retention and monetization, by providing the ability to create personalized measurable in-app video-like tutorials based on data. Closing the gap between content and adoption.

It is all starts when we educate other customers and realized the difference between the unique needs of people that use the same tools.

We want to make it fast, personalized, and simple for any user to become a power user in any given SaaS product. therefore, we are calling tuto the Knowledge engine of internet software. by creating and share tuto you not only educate your user, but you are also understanding the customer professional level and can know when and with which help to reach out.

And it happened to help customer success, support, and product teams to do their job more efficiently this is why executives say about tuto: "It is a must for B2B SaaS", "Very exciting product, and a huge opportunity"

Important note: to work with tuto, you need to embed our snippet code in the header of your site or product all the instructions provided, but if any help is needed to feel free to reach out to support@tutoit.io

If you want to read more about security, GDPR, performance, and privacy you can read it https://tutoit.io/faq/