Software Alternatives, Accelerators & Startups

DialogTech VS Hostcomm Interaction Analytics

Compare DialogTech VS Hostcomm Interaction Analytics and see what are their differences

DialogTech logo DialogTech

DialogTech is an end-to-end call attribution and conversion platform.

Hostcomm Interaction Analytics logo Hostcomm Interaction Analytics

Leverage AI Interaction Analytics to automatically dissect, interpret, and respond to every interaction, both internal and external to your organisation.
  • DialogTech Landing page
    Landing page //
    2021-12-20
  • Hostcomm Interaction Analytics Landing page
    Landing page //
    2023-06-24

Hostcomm Interaction Analytics can Analyse, understand and act on every interaction in and out of your organisation automatically using advanced AI. Call recording transcripts, SMS, Email, Social Media and Feedback site messages are automatically processed, classified and arranged into a priority (triaged) order where they can be responded to automatically or by customer service staff. The first stage of improving your customer experience (CX) is understanding how you are performing right now. Hostcomm’s Interaction Analytics service works with any systems and is easy to implement, with no coding required. The telephone call transcription process identifies speaker, this is often referred to as 'diarisation'. Next the structured transcript is processed through a Large Language Model to establish sentiment, behaviour, keywords, goal achievement and other insights. The derived information is displayed on the Interaction Analytics user interface.

Hostcomm Interaction Analytics will work with any contact centre or PBX system. It will be easier and quicker however if you are already using AWS S3 or Azure Blob storage to file your exiting interaction files. If you are not using them we can work with whatever you have or help you organise your data into the aforementioned storage services.

Hostcomm Interaction Analytics is fully GDPR compliant and your data will not leave the United Kingdom, if this is what you require. Hostcomm is a Level 1 PCI DSS compliant service provider and we treat personal data in the same way as we process credit card data. For organisations outside of the UK, similar configurations are implemented to ensure your data stays in your region. This is possible using our main partners AWS and MS Azure.

DialogTech

$ Details
-
Platforms
-
Release Date
2005 January
Startup details
Country
United States
State
Illinois
City
Chicago
Founder(s)
Irv Shapiro
Employees
100 - 249

Hostcomm Interaction Analytics

$ Details
paid Free Trial £0.03 (Per minute )
Platforms
Google Chrome Safari Firefox
Release Date
2020 January

DialogTech features and specs

  • Comprehensive Call Tracking
    DialogTech offers advanced call tracking capabilities that provide detailed insights into call sources, customer interactions, and performance metrics, allowing businesses to refine their marketing strategies.
  • Integration Capabilities
    DialogTech integrates seamlessly with various marketing and CRM platforms, enabling businesses to consolidate data and optimize their marketing efforts through enhanced connectivity.
  • AI-Powered Insights
    The platform utilizes AI to deliver actionable insights from call data, helping businesses make informed decisions and improve customer engagement.
  • Real-Time Analytics
    DialogTech provides real-time analytics and reporting, allowing businesses to monitor campaign performance and adjust strategies promptly to maximize ROI.
  • Customizable Call Routing
    The service offers customizable call routing options, ensuring calls are directed to the right agents or departments, enhancing the customer experience.

Possible disadvantages of DialogTech

  • Price Point
    DialogTech can be considered expensive, especially for small businesses or startups with limited budgets.
  • Complexity
    The platform's extensive features and options may be overwhelming for users who lack technical expertise, leading to a steep learning curve.
  • Limited Customer Support
    Some users have reported limited customer service availability or delayed responses, which can be frustrating when encountering issues or needing assistance.
  • Data Privacy Concerns
    As with any call tracking software, there can be concerns regarding data privacy and compliance, particularly for businesses handling sensitive customer information.
  • Integration Challenges
    While DialogTech offers integration capabilities, some users may experience challenges or require technical assistance to fully integrate with their existing systems.

Hostcomm Interaction Analytics features and specs

  • Multiple communications channels
  • Call transcription
    Yes
  • Speaker diarisation
  • AI language understanding
  • Personal data redaction
    Yes
  • Key word detection
    Yes
  • AI behaviour detection
    Yes
  • FCA consumer duty usage
    Yes
  • Pay as you go pricing
    Yes
  • AWS S3 & Azure storage
    Yes
  • End to end encryption of data
    Yes
  • GDPR compliant
    Yes
  • Trend alerting
    Yes
  • Management reports
    Yes

Analysis of DialogTech

Overall verdict

  • DialogTech is generally regarded as a good option for enterprises and marketers seeking to enhance their customer communication insights. Its features are robust for call tracking, analytics, and optimization, making it a valuable tool for many businesses. However, the assessment of whether it is 'good' may also depend on specific business needs, budget considerations, and the existing tech ecosystem within an organization.

Why this product is good

  • DialogTech is considered a strong solution for businesses looking to optimize their marketing and sales through call tracking and analytics. It provides valuable insights into customer interactions by integrating with various marketing platforms, enhancing lead attribution, and driving ROI through actionable data.

Recommended for

  • Marketing teams aiming to optimize campaign performance.
  • Businesses that require robust call tracking solutions.
  • Sales teams looking to gain better insights from phone interactions.
  • Enterprises needing deep integration with CRMs and marketing platforms.

DialogTech videos

Introducing DialogTech, The Global Leader in Call Analytics and Automation

More videos:

  • Review - I Can Do THAT with DialogTech?! 8 Reports You Aren't Using That Will Transform Your ROI
  • Review - Whiteboard Wisdom: How DialogTech Solved the Call Tracking Dilemma

Hostcomm Interaction Analytics videos

No Hostcomm Interaction Analytics videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to DialogTech and Hostcomm Interaction Analytics)
Call Tracking And Analytics
Cloud Contact Center
0 0%
100% 100
CRM
100 100%
0% 0
Idea Management
0 0%
100% 100

Questions and Answers

As answered by people managing DialogTech and Hostcomm Interaction Analytics.

Who are some of the biggest customers of your product?

Hostcomm Interaction Analytics's answer:

  • Homeserve PLC,
  • Kantar
  • London Borough of Redbridge
  • Ongo Housing
  • Peabody Housing
  • BT EE
  • Cabot Finance
  • Shelter
  • Companies House

Which are the primary technologies used for building your product?

Hostcomm Interaction Analytics's answer:

  • Amazon AWS
  • Vercel NextJS
  • WebRTC
  • SQL Mongo Postgres

What's the story behind your product?

Hostcomm Interaction Analytics's answer:

Hostcomm is based in the UK and has been providing various cloud services for 15 years. Hostcomm has around 400 clients in the UK. Our areas of focus in 2023 are as follows:

  • Cloud Contact Centres.
  • Video Contact Centres.
  • Unified Communications.
  • Interaction Analytics.
  • AI virtual agents.
  • Remote Visual Assistance.
  • Support services.
  • Software development.
  • PCI DSS payment systems.

Hostcomm is a Level 1 PCI DSS accredited service provider and a member of Crown Commercial Services (GCloud13).

How would you describe your primary audience?

Hostcomm Interaction Analytics's answer:

Any organisation that wants to understand how good their service is, across all channels, real time, not just once a year.

Why should a person choose your product over its competitors?

Hostcomm Interaction Analytics's answer:

The Interaction Analytics web user interface is easy to use and well designed. It is comprehensive but logical and easy to understand. It handles lots of communications channels such as telephone calls, emails, SMS, Social Media, WhatsApp, and rating sites. Pricing is based on a pay-as-you-go model so you can test and perform proof of concepts and trials really easily. Hostcomm Interaction Analytics comes with telephone technical support. If you are based in the United Kingdom you will have no complicated contractual issue with the security of your data, which will stay in the UK zone and is GDPR compliant. If you are outside of the UK we will configure a zone-specific domain using AWS so that you are compliant with your data protection laws.

What makes your product unique?

Hostcomm Interaction Analytics's answer:

  • Hostcomm Interaction Analytics works with any contact centre or PBX system.
  • Handles phone calls, emails, SMS, Social Media and Ratings site such as Trustpilot.
  • Data files can be stored in your own AWS S3 or Azure accounts.
  • Pricing is based on pay-as-you-go.
  • Interaction Analytics using Large Language Models for high accuracy.
  • Comprehensive Telephone Technical Support.

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare DialogTech and Hostcomm Interaction Analytics

DialogTech Reviews

Best Call Center Software: The Complete List (2020 Update)
DialogTech offers industry-leading call tracking with AI-powered conversation analytics. DialogTech helps businesses drive growth by making calls as measurable and optimizable as clicks. It can integrate calls with martech stack which can optimize for the entire customer journey by passing call data to the CRM, digital marketing tools, and ad platforms.

Hostcomm Interaction Analytics Reviews

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What are some alternatives?

When comparing DialogTech and Hostcomm Interaction Analytics, you can also consider the following products

Invoca - Call tracking & analytics software

NICE Systems - NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

CallMiner Eureka - Speech Analytics

Marchex - Marchex is a mobile advertising analytics company that connects online behavior to real-world, offline actions.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.