Hostcomm Cloud Contact Centre VS NICE inContact

Hostcomm's cloud contact centre is a unified cloud application for inbound/outbound/blended calling, chat, email, SMS, video, and remote visual assistance. Our platform opens up new revenue channels that you may not have considered, such a video calling and remote visual assistance, which enable your organisation to provide digital services, reducing travelling and associated costs. Our platform also includes a powerful predictive dialler which automates the process of dialling high volumes of numbers, freeing up agents to spend more time talking with customers. Get up and running within a day and there is no need to download any software, your agents can use web phones. You will also benefit from your own dedicated platform which means you can configure security policies that suit your needs. With 15 years of experience our support team provides outstanding telephone support and training so you will never be on your own in a crisis. Enhance your customers' experience by resolving a diverse array of issues without the need for transferring them across multiple locations and systems. Empower agents with an all-in-one platform to deliver exceptional client service, eliminating wasted time, clunky service, and low customer satisfaction. Collect payments from your clients while they are on the phone to your agents using our PayMatic PCI DSS compliant payment system. Expand your portfolio of services beyond phone and chat with integrated video and remote visual assistance.