Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.
Service - Customer service issues solved for you, on demand, for free.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
LiveMessage from Salesforce - Make mobile messaging a cornerstone of customer service
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.