Software Alternatives & Reviews

HESK VS Zammad

Compare HESK VS Zammad and see what are their differences

HESK logo HESK

Hesk is a PHP-based help desk software that runs with a MySQL database.

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • HESK Landing page
    Landing page //
    2022-01-12
  • Zammad Landing page
    Landing page //
    2023-07-27

HESK videos

Help Desk Software HESK

Zammad videos

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to HESK and Zammad)
Help Desk
26 26%
74% 74
Customer Support
23 23%
77% 77
Help Desk And Ticketing
100 100%
0% 0
Customer Service
12 12%
88% 88

User comments

Share your experience with using HESK and Zammad. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, Zammad seems to be a lot more popular than HESK. While we know about 18 links to Zammad, we've tracked only 1 mention of HESK. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HESK mentions (1)

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 11 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
View more

What are some alternatives?

When comparing HESK and Zammad, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

osTicket - osTicket is a widely-used open source support ticket system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

SAHO.co.in - Support and Help Online Help desk ticketing complaint management system, telegram channel based Saas software . register complaints via telegram and manage in app

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.