Helpy is a tightly integrated customer support platform that combines ticketing, knowledgebase, community and AI support chat. Helpy was designed from the ground up to reduce the number of agents needed to provide an amazing experience. Harness the power of automations and Carin, the customer support bot that can answer up to 90% of Tier 1 questions autonomously.
Key features include: 9 question types including multiple-choice, file upload, fill in the blanks, essay, matching, and picture choice Question banks with the option to upload questions in bulk Extra Admin and Trainer accounts with role-based permissions Timers, progress bars, page numbers Custom Certificates Add a payment page to sell your quizzes, tests, and courses Save and continue the quiz at a later time Question randomization by page or the whole quiz Categories Email notifications Bookmarks Grade based redirects and more
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Also I just randomly remembered https://helpy.io/ A company I was working for like 7 years ago was migrating to it. I can't comment if it's good or not but it's free and open-source (so you can self-host it). In fact, I specifically remember they asked me to deploy it to our VPS. Source: over 1 year ago
Do you have an idea which system fulfills these special requirements? I am currently experimenting with helpy, where users get an account when they create a ticket. Source: about 2 years ago
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