Helpviser VS HelpDesk

Here is a list of some features:

• "Envato purchase code verification" for support tickets.
• You can view specific information belongs to customers who open a ticket. These are license type, review, comments on Envato product page, country, support period.
• You can track your sales and other Envato data with a detailed and user-friendly interface.
• You can receive live notifications from Envato (new sale, review, comment, new badge, etc.).
• With Slack integration, you can also receive live notifications via Slack.
• By linking your Google Analytics account, you can compare the traffic of your Envato page with other metrics such as the number of tickets opened and the number of sales.
• Customers can be added to your MailChimp lists with their permission. Thus, you can send a marketing bulletin for your new products.
• Additionally, you can view details such as payouts, statements.
• There is no limit on the number of "Support Agents". You can create as many users as you want.

In short, it is not just a customer support portal, we have developed a comprehensive but easy-to-use CRM where you can get to know your Envato customers better and analyze your sales in detail.

It has been verified by Envato in Market Extras as well. https://envato.com/envato-market-extras/#services

You can browse our website to see all the other features of Helpviser: https://www.helpviser.com/

HelpDesk is a ticketing solution that your customer support team can use to optimize their communication with customers.

With easy-to-use collaboration tools, your team can limit their efforts and multiply their positive results. HelpDesk fosters teamwork and simplifies the customer support process. Your team can use tagging and add private notes to improve cooperation and speed up the process.

All the tickets are well structured in one easy-to-navigate platform. HelpDesks provides data encryption which maximizes the security level.