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HelpScout VS Twist

Compare HelpScout VS Twist and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Twist logo Twist

Check fewer notifications, do more meaningful work. Twist is the team communication app for calmer, more organized, and more productive teamwork.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Twist Landing page
    Landing page //
    2023-04-17

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Twist videos

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Twist | Full Review: Slack Killer?!

More videos:

  • Review - These are still LEGAL! Twist Disposable Pods Review!
  • Review - Twist Review: Features, Pricing & Thoughts

Category Popularity

0-100% (relative to HelpScout and Twist)

HelpScout

Twist

Customer Support
100 100%
Customer Support
0% 0
Communication
0 0%
Communication
100% 100
Help Desk
100 100%
Help Desk
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Twist

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Twist Reviews

15 Best Instant Messaging Apps for Business
Twist organizes all team communication in one central location. Team conversations can be grouped by channels that can be public or private, and messages can be sent without interfering with thread discussions.
Source: clariti.app
14 of the Best Slack Alternatives for 2022
Twist is the communication software ideal for asyncronous teams. Its model moves away from real-time conversations into "deeper, structured communication" via their "Threads" feature. Instead of a group chat, users must designate a specific "thread" for conversations related to that topic. One-on-one and small group chat is also available for conversations that don't require...
Source: blog.hubspot.com
Twist vs Slack: The Calmer Way to Work
Related articles Twist vs. Email: The More Organized Way to Work What are the benefits of using Twist with Todoist? How guests work in Twist How to use Twist and Todoist together Access & Security FAQs
Source: twist.zendesk.com

Social recommendations and mentions

Based on our record, Twist seems to be a lot more popular than HelpScout. While we know about 22 links to Twist, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Twist mentions (22)

  • Shopify is acquiring the Threads team
    If you are looking for an alternative that’s even more async than Threads, check out https://twist.com/ We (Doist) have been developing it since 2015. - Source: Hacker News / 11 days ago
  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Twist.com — An asynchronous-friendly team communication app where conversations stay organized and on-topic. Free and Unlimited plans are available. Discounts are provided for eligible teams. - Source: dev.to / 4 months ago
  • Atlassian to buy Loom for nearly $1B
    Doist Inc. With Twist (https://twist.com). A sane replacement for slack that focus on making your life easier, and get actual job done by levering the concept of "threads" s first-class citizen that bridge the gap between instant chat where direct communication is needed and task manager where you need to declare a discussion to be open or closed. They side with the "Deep Work" philoshopy, and encourage (written)... - Source: Hacker News / 8 months ago
  • I don't want this to happen to my own startup. What do you recommend?
    I Use a system like Twist for internal communication that encourages thoughtful responses, allows you to search through it later to get to how decisions were arrived at, and doesn't distract you all day like slack does. Source: 12 months ago
  • Tips on avoiding distraction from a busy Slack help channel
    This may not be tenable depending on the size of your company, but back when my company was small we dumped Slack for Twist and I will literally never look back. I'll let you read Twist's website for their philosophy on workplace communication, but the main points relevant to you are:. Source: about 1 year ago
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What are some alternatives?

When comparing HelpScout and Twist, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Slack - A messaging app for teams who see through the Earth!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mattermost - Mattermost is an open source alternative to Slack.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Flock - A faster way for your team to communicate

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