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HelpScout VS Sucuri

Compare HelpScout VS Sucuri and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Sucuri logo Sucuri

Website Protection, Malware Removal, and Blacklist Prevention
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Sucuri Landing page
    Landing page //
    2022-10-15

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Sucuri videos

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Sucuri Review | My Experience

More videos:

  • Review - Sucuri Web Application Firewall Review
  • Review - Sucuri | Security Plugin Review | Wordpress

Category Popularity

0-100% (relative to HelpScout and Sucuri)

HelpScout

Sucuri

Customer Support
100 100%
Customer Support
0% 0
CDN
0 0%
CDN
100% 100
Help Desk
100 100%
Help Desk
0% 0
Cloud Computing
0 0%
Cloud Computing
100% 100

User comments

Share your experience with using HelpScout and Sucuri. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Sucuri

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Sucuri Reviews

Top 48+ Best Website Monitoring Software
Sucuri offers website owners peace of mind and professional support when they need it most during a security incident.
Source: cloudsmallbusinessservice.com
Introduction to Cloudflare Alternatives In 2021
A platform-agnostic cloud company secures your site whether you are running a WordPress, PHP or Magneto e-commerce site. It’s too supports totally free Open CMS platforms. Solutions offered are Web application Firewall, load balancing. It blocks DDoS attacks, SQL injections. Like Cloudflare, Sucuri has no totally free rates strategies, moreover, it offers SSL certificate,...
Source: www.techolac.com
10 Top Cloudflare Alternatives for Your Website
The service offers a Website Application Firewall (WAF) and load balancing service in the form of ‘CloudProxy’. Sucuri also blocks DDoS attacks, SQL injections and XSS JavaScript hacks, while allowing its customers to use custom SSL certificates with some of their higher-priced plans. Sucuri also offers website monitoring, malware scanning, DDoS protection and malware...
Source: beebom.com
2021 Fastest CDN for WordPress | 9 Cloudflare Alternatives
We all know of Sucuri as one of the most popular WordPress add-in for Security. It provides protection from bot attacks, SDoS attacks, hackers, and malware. However, they also have Sucuri CDN service, one of the most secure and fastest CDN for WordPress. Website speed optimization using CDN or other methods is crucial for SEO and for tens of other reasons. Sucuri being one...
Source: fivestepguide.com

Social recommendations and mentions

Based on our record, Sucuri should be more popular than HelpScout. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Sucuri mentions (17)

  • how to fix my sites have been blockd because of mal ware
    You should always backup your website(s). If you are not running backups, you most likely aren't maintaining efficient security measures on your website as well. The only suggestion I have is contacting Sucuri and pay to clean your website up and stick with their WAF plan. Source: about 1 year ago
  • Malware - how to find the offending files
    I know you found what you're looking for but.. I would recommend doing a third party malware scan with someone like sucuri.net. If there is a backdoor somewhere then it'll just get hacked again and there's a potential that credit card processors can take action if they think the company is a liability. Source: over 1 year ago
  • Is There Any Way to Force Starlink to Refresh a Webpage Instead of Using Cached Data?
    The .19 address comes back as sucuri.net - if that's your web host it makes sense. Source: over 1 year ago
  • Is Your WordPress Website Secured? Few Ways to Make It Bulletproof
    Sucuri - A company known for its WordPress security plugin and website firewall. They are the best in terms of website security. Unlike the others, Sucuri also offers a malware removal service. Source: over 1 year ago
  • Google Analytics of my WordPress website shows strange links
    Yeah, I used Wordfence to clean up my website and it help remove most of the infected files but it's unable to detect this file. This file keeps showing up in https://sucuri.net/ website malware checkup. Source: over 1 year ago
View more

What are some alternatives?

When comparing HelpScout and Sucuri, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

CloudFlare - Cloudflare is a global network designed to make everything you connect to the Internet secure, private, fast, and reliable.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Amazon CloudFront - Amazon CloudFront is a content delivery web service.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Imperva Cloud Application Security - Deploy your applications and data where you want. When you want. Imperva keeps them secure in the cloud, on premises, and in hybrid clouds.

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