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HelpScout VS Sonix

Compare HelpScout VS Sonix and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Sonix logo Sonix

Automatically convert audio & video to text in minutes
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Sonix Landing page
    Landing page //
    2023-01-31

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Sonix videos

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Review of Sonix.ai audio transcription service

More videos:

  • Review - iPhone X Ringke Mirror Case vs Sonix | Review After 1 Year
  • Review - SONIX iPhone 6/6s Case | Unboxing & Review

Category Popularity

0-100% (relative to HelpScout and Sonix)

HelpScout

Sonix

Customer Support
100 100%
Customer Support
0% 0
Transcription
0 0%
Transcription
100% 100
Help Desk
100 100%
Help Desk
0% 0
Audio Transcription
0 0%
Audio Transcription
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Sonix

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Sonix Reviews

We have no reviews of Sonix yet.
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Social recommendations and mentions

Based on our record, Sonix should be more popular than HelpScout. It has been mentiond 11 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Sonix mentions (11)

  • Help with the translation of a horror story on youtube
    There's dozens of tools out there for this these days. I'd recommend sonix.ai they give you 30 minutes free. Source: 12 months ago
  • What is the quickest/most practical way to make podcast clips? Selecting clips, trimming, exporting etc etc.
    Do you have a budget? If so, there's this tool I've worked with called Sonix that generates transcripts of what you feed into it. It's not super accurate, but it's good enough. One of the features is that you can "highlight" chunks of text, and have it spit out an XML that will have a sequence containing only the highlighted text. Source: about 1 year ago
  • Interview with Kim Golden - Victim of 03/01/2023 Pit Bull Attack - Links in comments
    Sonix was the one I used because it had 30 free minutes and the video was only 10-11 minutes long. It seems to have done a really decent job, but not sure if that's because the source audio is pretty clear. Source: over 1 year ago
  • What do you use to transcribe your data?
    Sonix.ai does many languages and is quite good. Source: over 1 year ago
  • Is there any languages you wish you could learn, but are discouraged by the lack of resources for?
    I am struggling with this as well, but one good tool for me has been sonix.ai, which can transcribe pretty well (posted a little while ago about it). Source: about 2 years ago
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What are some alternatives?

When comparing HelpScout and Sonix, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HappyScribe - Happy Scribe automatically transcribes your interviews

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Trint - Transcribe spoken words from your video & audio files

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Audext - Use online audio to text converter to transcribe any voice recording in minutes.

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