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HelpScout VS Prometheus

Compare HelpScout VS Prometheus and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Prometheus logo Prometheus

An open-source systems monitoring and alerting toolkit.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Prometheus Landing page
    Landing page //
    2021-10-13

HelpScout videos

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Prometheus videos

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How Prometheus Monitoring works | Prometheus Architecture explained

Category Popularity

0-100% (relative to HelpScout and Prometheus)

HelpScout

Prometheus

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Customer Support
100 100%
Customer Support
0% 0
Log Management
0 0%
Log Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Prometheus

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Prometheus Reviews

Top 11 Grafana Alternatives & Competitors [2024]
Under the hood, Grafana is powered by multiple tools like Loki, Tempo, Mimir & Prometheus. SigNoz is built as a single tool to serve logs, metrics, and traces in a single pane of glass. SigNoz uses a single datastore - ClickHouse to power its observability stack. This makes SigNoz much better in correlating signals and driving better insights.
Source: signoz.io
GCP Managed Service For Prometheus vs. Levitate | Last9
Levitate is up to 30X cost-efficient compared with Google Managed Prometheus. This is possible because of warehousing capabilities such as data tiering, streaming aggregations, and cardinality controls, making it a much superior choice to Google Managed Prometheus.
Source: last9.io
The Best Open Source Network Monitoring Tools in 2023
Description: Prometheus is an open source monitoring solution focused on data collection and analysis. It allows users to set up network monitoring capabilities using the native toolset. The tool is able to collect information on devices using SNMP pings and examine network bandwidth usage from the device perspective, among other functinos. The PromQL system analyzes data...
Source: solutionsreview.com
10 Best Linux Monitoring Tools and Software to Improve Server Performance [2022 Comparison]
Prometheus and Grafana are used together as an open-source monitoring and alerting solution with support for Linux servers. Prometheus mainly collects the Linux hardware and OS metrics exposed by *nix kernel and then stores as time-series data, using a pull model over HTTP. You can find metrics information in a multi-dimensional data model of the timestamped metrics (i.e.,...
Source: sematext.com
10 Best Open Source Monitoring Software for IT Infrastructure
This list won’t be complete without including two fantastic open-source solutions – Prometheus and Grafana. Its DIY solution where you use Prometheus to scrape the metrics from server, OS, applications and use Grafana to visualize them.
Source: geekflare.com

Social recommendations and mentions

Based on our record, Prometheus seems to be a lot more popular than HelpScout. While we know about 225 links to Prometheus, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Prometheus mentions (225)

  • Release Radar · April 2024 Edition: Major updates from the open source community
    It's like Prometheus, but for logs. Okay it's not really to do with the Norse or Greek gods, instead Loki is a horizontally-scalable, highly-available, multi-tenant log aggregation system inspired by the open source project Prometheus. Built by Grafana Labs, Loki is designed for ease of use. Instead of indexing the contents of the logs, Loki provides a set of labels for each log stream. The latest update includes... - Source: dev.to / 3 days ago
  • Tools for frontend monitoring with Prometheus
    Developers widely use Prometheus as a system for operational monitoring and alerting for their projects. Here is a list of tools for monitoring frontend services with Prometheus. - Source: dev.to / 25 days ago
  • On Implementation of Distributed Protocols
    Distributed system administrators need mechanisms and tools for monitoring individual nodes in order to analyze the system and promptly detect anomalies. Developers also need effective mechanisms for analyzing, diagnosing issues, and identifying bugs in protocol implementations. Logging, tracing, and collecting metrics are common observability techniques to allow monitoring and obtaining diagnostic information... - Source: dev.to / 29 days ago
  • Golang: out-of-box backpressure handling with gRPC, proven by a Grafana dashboard
    Setting up monitoring for a system, especially one involving GRPC communication, provides crucial visibility into its operations. In this guide, we walked through the steps to instrument both a GRPC server and client with Prometheus metrics, exposed those metrics via an HTTP endpoint, and visualized them using Grafana. The Docker-Compose setup simplified the deployment of both Prometheus and Grafana, ensuring a... - Source: dev.to / about 1 month ago
  • Monitoring, Observability, and Telemetry Explained
    Alerting and Notification: Select a tool with flexible alerting mechanisms to proactively detect anomalies or deviations from defined thresholds. Consider asking questions like "Does this tool offer customizable alerting options and support notification channels that suit our team's communication preferences?" A tool like Prometheus provides robust alerting capabilities. - Source: dev.to / about 1 month ago
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What are some alternatives?

When comparing HelpScout and Prometheus, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Grafana - Data visualization & Monitoring with support for Graphite, InfluxDB, Prometheus, Elasticsearch and many more databases

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zabbix - Track, record, alert and visualize performance and availability of IT resources

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