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HelpScout VS OneSignal

Compare HelpScout VS OneSignal and see what are their differences

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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

OneSignal logo OneSignal

Customer engagement platform used by over 1 million developers and marketers; the fastest and most reliable way to send mobile and web push notifications, in-app messages, emails, and SMS.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • OneSignal Landing page
    Landing page //
    2020-11-22

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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OneSignal videos

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OneSignal Product Demo

More videos:

  • Review - Send Push Notifications Through Wordpress Using OneSignal
  • Demo - OneSignal: Product Demo/Overview

Category Popularity

0-100% (relative to HelpScout and OneSignal)

HelpScout

OneSignal

Help Desk
100 100%
Help Desk
0% 0
Mobile Push Messaging
0 0%
Mobile Push Messaging
100% 100
Customer Support
100 100%
Customer Support
0% 0
Web Push Notifications
0 0%
Web Push Notifications
100% 100

User comments

Share your experience with using HelpScout and OneSignal. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and OneSignal

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

OneSignal Reviews

Best WordPress Push Notification Plugins For Publishers
Looking for OneSignal alternatives?Check out this in-depth OneSignal comparison guide to make the right choice.
Source: www.izooto.com
35 Best Free Push Notification Services and Tools (+ Open Source Push Notification Services to Consider)
OneSignal is a prominent notification aggregator. Users will be able to send push notifications across different platforms, as well as SMS and emails, making it a well-rounded tool for all messaging. OneSignal offers many capabilities including A/B testing, API service, analytics, segmentation, and personalization. On the free tier, developers can send 1 push message, email,...
Source: www.magicbell.com

Social recommendations and mentions

Based on our record, OneSignal seems to be a lot more popular than HelpScout. While we know about 25 links to OneSignal, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

OneSignal mentions (25)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    Onesignal.com — Unlimited free push notifications. - Source: dev.to / 3 months ago
  • Pivoting a million dollar DevTool startup
    Ensure continuity for your customers - For feature flagging, they shared that DevCycle would be a direct (better) replacement. For Taplytics other features, they communicated clearly and shared alternatives (such as OneSignal) while also continuing to maintain the Taplytics platform for those customers who are still in-progress of migrating over. With this approach, Jonathan shared that they were able to bring... - Source: dev.to / 4 months ago
  • My First PWA in NextJS
    This was my first time trying to take a current site and implement it as a PWA. The reason why I was wanting a PWA was because I want users (mainly myself) to be able to subscribe to the site and get daily notifications to check the quote of the day. I went with OneSignal to manage the notifications. I know I could have done it easier by adding my own service workers, but I since this was my first time, I wanted... - Source: dev.to / 4 months ago
  • Custom vs. off-the-shelf React web notification systems: Which is better?
    OneSignal is another popular choice for React developers. It offers a wide range of features, including A/B testing and localization of messages. OneSignal is known for its ease of use and can handle many messages without sweat. - Source: dev.to / 7 months ago
  • Must Needed Online Tools for App Reskin
    Push Notification https://onesignal.com/. Source: 10 months ago
View more

What are some alternatives?

When comparing HelpScout and OneSignal, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

iZooto - Engage your mobile and desktop web users with intelligent web push notifications.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Firebase - Firebase is a cloud service designed to power real-time, collaborative applications for mobile and web.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Truepush - Unleash limitless possibilities with Truepush and save up to $600 monthly. Free up to 10K Subscribers on all features.

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