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HelpScout VS Katana MRP

Compare HelpScout VS Katana MRP and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Katana MRP logo Katana MRP

Katana Cloud Inventory gives you a live look at all the moving parts of your business — sales, inventory, and beyond. Combining a visual interface and smart real-time master planner, Katana makes managing inventory and manufacturing intuitive.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Katana MRP Landing page
    Landing page //
    2022-06-14

What Problems Will Katana Solve?

Problem 1: Low Raw Material Levels

Solution: Katana’s real-time raw material inventory management provides users with a more accurate view of their supply. Users can program Katana to notify them whenever their company’s raw materials are running low or insufficient in relation to their shipping quota.

Problem 2: Miscommunication between Sales Orders and Production

Solution: One of the constant issues manufacturing companies face is when their production and sales orders are not in sync. This can result in unprocessed orders and loss of customers. Katana address this concern by aligning the production and sales areas of manufacturing companies with sales order fulfillment function. This informs sales and production about customer orders and if their supply can fulfill it accordingly.

Problem 3: Forecasting Demand

Solution: Forecasting demand is another issue manufacturers often encounter in their daily operations. Relying on spreadsheets might result in erroneous inventory data that can cause disastrous accounting for the company’s available supply. Katana’s auto-booking system allocates available material to the most recent manufacturing orders, so users can effortless see if they have enough resources to complete their operations.

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Katana MRP

Website
katanamrp.com
Pricing URL
Official Katana MRP Pricing
$ Details
paid $179.0 / Monthly (per month billed annually.)
Platforms
Cloud iOS Android
Release Date
2017 September
Startup details
Country
Estonia
State
Harjumaa
City
Tallinn
Founder(s)
Hannes Kert
Employees
10 - 19
Edit details

HelpScout features and specs

No features have been listed yet.

Katana MRP features and specs

  • Live inventory management: Yes
  • Real-time master planning: Yes
  • Total shop floor control: Yes
  • Omnichannel order management: Yes
  • End-to-end tracability: Yes
  • Production planning: Yes
  • Purchase order management: Yes
  • Accurate costing: Yes
  • Custom workflows via API: Yes
  • Contract Manufacturing: Yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Katana MRP videos

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How Katana Works?

Category Popularity

0-100% (relative to HelpScout and Katana MRP)

HelpScout

Katana MRP

Customer Support
100 100%
Customer Support
0% 0
ERP
0 0%
ERP
100% 100
Help Desk
100 100%
Help Desk
0% 0
Inventory Management
0 0%
Inventory Management
100% 100

User comments

Share your experience with using HelpScout and Katana MRP. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Katana MRP

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Katana MRP Reviews

We have no reviews of Katana MRP yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Katana MRP should be more popular than HelpScout. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Katana MRP mentions (5)

  • When to consider ERP? Very small business
    If you're small and using Shopify, it makes sense to look at ERP/MRP systems that bolt right onto Shopify. Katana is a great easy to use one, and it integrates with all the tools you mention above. https://katanamrp.com/. Source: about 1 year ago
  • ERP for small-mid size manufacturer
    For small / medium size businesses, Katana is a good web based option, but would need more details before recommending something more specific. Source: over 1 year ago
  • Small Business and ERP suggestions?
    Full disclosure, I work for this company, but check out https://katanamrp.com/. Source: over 1 year ago
  • Start-up looking to get advice on cash flow management
    Maybe you can look into a manufacturing & inventory management tool like Katana? If you use Quickbooks or Xero for bookkeeping then they integrate directly with those. Source: almost 2 years ago
  • ERP Software Solution for Manufacturing Client
    Sounds like you're looking for an MRP (materials requirements planning) more than an ERP. There are a bunch of options in that space, but take a look at MRPeasy and Katana MRP. Source: about 2 years ago

What are some alternatives?

When comparing HelpScout and Katana MRP, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

MRPEasy - Cloud-based ERP Software for Small Manufacturers (10 - 200 employees)

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ESP - C language web framework.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Fulcrum Pro - We make software. For manufacturers. Really awesome software. That works well, and is pretty. Why? Faster rockets. Better cars. Cheaper production. What would happen if everything could be made 30% faster, better, stronger? Let's create that future

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