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HelpScout VS Helpviser

Compare HelpScout VS Helpviser and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Helpviser logo Helpviser

CRM for Envato Authors. In addition to the ticketing system, knowledge base, and community portal, get notified for every action on Envato including your sales.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Helpviser Landing page
    Landing page //
    2022-12-08

Here is a list of some features:

  • "Envato purchase code verification" for support tickets.
  • You can view specific information belongs to customers who open a ticket. These are license type, review, comments on Envato product page, country, support period.
  • You can track your sales and other Envato data with a detailed and user-friendly interface.
  • You can receive live notifications from Envato (new sale, review, comment, new badge, etc.).
  • With Slack integration, you can also receive live notifications via Slack.
  • By linking your Google Analytics account, you can compare the traffic of your Envato page with other metrics such as the number of tickets opened and the number of sales.
  • Customers can be added to your MailChimp lists with their permission. Thus, you can send a marketing bulletin for your new products.
  • Additionally, you can view details such as payouts, statements.
  • There is no limit on the number of "Support Agents". You can create as many users as you want.

In short, it is not just a customer support portal, we have developed a comprehensive but easy-to-use CRM where you can get to know your Envato customers better and analyze your sales in detail.

It has been verified by Envato in Market Extras as well. https://envato.com/envato-market-extras/#services

You can browse our website to see all the other features of Helpviser: https://www.helpviser.com/

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Helpviser

Website
helpviser.com
Pricing URL
Official Helpviser Pricing
$ Details
paid Free Trial $15.0 / Monthly ("Tickey system", "Sale Notifications", "Knowledgebase")
Platforms
Browser
Release Date
2020 December
Edit details

Category Popularity

0-100% (relative to HelpScout and Helpviser)

HelpScout

Helpviser

Help Desk
97 97%
Help Desk
3% 3
Customer Support
100 100%
Customer Support
0% 0
Help Desk And Ticketing
95 95%
Help Desk And Ticketing
5% 5
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using HelpScout and Helpviser. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Helpviser

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Helpviser Reviews

  1. Practical and geek tool!

    This looks really slick!❤️

    👍 Pros:    Easy user interface|User-friendly|Great user experience|Efficient|Useful features
  2. Best Tool for Envato Authors

    Being an Envato author, we always struggled to find good services to support our Envato business. Right now, thanks to Helpviser, from support to marketing, every team member is happy :)

    🏁 Competitors: Ticksy, HelpScout, HelpDesk
    👍 Pros:    Easy user interface|Easy integration|Detailed

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Helpviser. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Helpviser mentions (1)

  • Suggestion
    Well, https://helpviser.com/ is not my project. But I will let them know about this. Source: over 2 years ago

What are some alternatives?

When comparing HelpScout and Helpviser, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ticksy - Simple, beautiful customer support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Liveo.Chat - No one wants to talk to bots, chat with your customers

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

HelpNinja - Simple & Affordable help desk

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