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HelpScout VS Forge

Compare HelpScout VS Forge and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Forge logo Forge

Static web hosting made simple
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Forge Landing page
    Landing page //
    2018-09-30

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Forge videos

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Devil Forge Single Burner Oval Forge Product Review

More videos:

  • Review - Devil Forge Product Review and Set Up
  • Review - Hell's Forge review

Category Popularity

0-100% (relative to HelpScout and Forge)

HelpScout

Forge

Help Desk
100 100%
Help Desk
0% 0
Web And Application Servers
0 0%
Web And Application Servers
100% 100
Customer Support
100 100%
Customer Support
0% 0
Web Servers
0 0%
Web Servers
100% 100

User comments

Share your experience with using HelpScout and Forge. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Forge

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Forge Reviews

We have no reviews of Forge yet.
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Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Forge mentions (0)

We have not tracked any mentions of Forge yet. Tracking of Forge recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Forge, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Apache Tomcat - An open source software implementation of the Java Servlet and JavaServer Pages technologies

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Microsoft IIS - Internet Information Services is a web server for Microsoft Windows

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

LiteSpeed Web Server - LiteSpeed Web Server (LSWS) is a high-performance Apache drop-in replacement.

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