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HelpScout VS Breeze

Compare HelpScout VS Breeze and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Breeze logo Breeze

A project management software that your whole team will actually love using. The easy way to organize, plan and track progress on your projects.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Breeze Landing page
    Landing page //
    2022-06-02

Breeze is a simple to use project management tool that helps teams work more collaboratively - by keeping everyone on-plan, simplifying your daily workflow and without getting in the way.

Breeze has all the features that you need to manage your projects.

  • Tasks
  • Project boards
  • To-dos
  • Notes
  • Time tracking
  • Estimates
  • Files
  • Calendar
  • Project timelines
  • Reports
  • Team chat

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date
-
Edit details

Breeze

Website
breeze.pm
Pricing URL
Official Breeze Pricing
$ Details
paid Free Trial $9.0 / Monthly (per user)
Platforms
iOS Android Browser Web
Release Date
2012 June
Edit details

HelpScout features and specs

No features have been listed yet.

Breeze features and specs

  • Task management: Yes
  • Time Tracking: Yes
  • Notes: Yes
  • Reports: Yes
  • Calendars: Yes
  • Chat: Yes
  • Attachment viewer: Yes
  • To-dos: yes
  • Estimates: yes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Breeze videos

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Getting started with Breeze

Category Popularity

0-100% (relative to HelpScout and Breeze)

HelpScout

Breeze

Help Desk
100 100%
Help Desk
0% 0
Project Management
0 0%
Project Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Task Management
0 0%
Task Management
100% 100

Questions and Answers

As answered by people managing HelpScout and Breeze.

Which are the primary technologies used for building your product?

Breeze's answer:

Ruby on Rails, Ruby, JavaScript, CSS, Heroku, AWS.

Who are some of the biggest customers of your product?

Breeze's answer:

  • Disney
  • Mozilla
  • Radio Canada
  • Big Bus Tours
  • Red Hat
  • Travel Audience
  • European Bank for Reconstruction and Development

What's the story behind your product?

Breeze's answer:

Breeze came into being because we noticed a genuine need for a project management tool that is straightforward and user-friendly. Our primary objective was to create a tool that anyone could pick up and use without hassle. We wanted to keep things simple, minimalistic, and focused on the needs of people, not just machines.

What makes your product unique?

Breeze's answer:

Breeze's unique selling point is its focus on simplicity and ease of use, making it an attractive option for teams looking for a straightforward project management solution that can be used by anybody.

Why should a person choose your product over its competitors?

Breeze's answer:

Breeze's approach is centered around the needs of individuals and teams. The software aims to enhance collaboration, communication, and productivity, with a focus on making project management a smoother and more enjoyable experience for everyone involved.

How would you describe your primary audience?

Breeze's answer:

Breeze is designed with a focus on user-friendliness, making it a good fit for non-technical users. It doesn't require extensive technical expertise to navigate or set up, allowing individuals from various backgrounds to adopt it easily.

User comments

Share your experience with using HelpScout and Breeze. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Breeze

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Breeze Reviews

Breeze vs. Wrike: making project management easy
Integrate Breeze with your favorite apps and supercharge your project management. With Breeze integrations, you can work smarter, not harder, as you effortlessly manage projects and stay organized. Whether you need to automate tasks, centralize documents, or enhance communication, Breeze offers a wide range of integrations to suit your needs.
Source: www.breeze.pm
Breeze triumphs over Airtable for every user
Unleash your project's true potential with Breeze, outshining Airtable in every aspect! Enjoy a hassle-free experience as Breeze boasts an intuitive interface, simplifying project management like never before. Say goodbye to feature overload with Breeze's well-curated selection, ensuring you stay laser-focused on your tasks, making it the ultimate choice for efficient and...
Source: www.breeze.pm
The Monday.com alternative that your team loves
Breeze is a Monday.com alternative that's easy to use. Breeze can be used by anybody in your team. Breeze isn't a work OS with tools and features that you don't need.
Source: www.breeze.pm
Breeze vs. Basecamp - The best Basecamp alternative is Breeze
What's the difference between Breeze and Basecamp? Breeze and Basecamp are both excellent tools, but each one is tailored to different kinds of use. Breeze is a project management application. Basecamp is a to-do list and collaboration tool.
Source: www.breeze.pm
Breeze vs. Notion - The best Notion alternative is Breeze
How Breeze stacks up against Notion? We understand the struggle of finding project management software that's just right for you. That's why Breeze is here to make your life easier, offering simplicity and the features you truly need. Breeze gives you a simple and easy to understand workflow.
Source: www.breeze.pm

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Breeze mentions (0)

We have not tracked any mentions of Breeze yet. Tracking of Breeze recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpScout and Breeze, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Asana - Asana project management is an effort to re-imagine how we work together, through modern productivity software. Fast and versatile, Asana helps individuals and groups get more done.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Teamgantt - Intuitive project planning and collaboration. Beautiful Gantt charts, task-level communication, file sharing, resource management and more.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Basecamp - A simple and elegant project management system.

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