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HelpKit VS HelpScout

Compare HelpKit VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpKit logo HelpKit

HelpKit is the best way to create a self-service knowledge base with Notion. It's super fast, optimized for search engines and it also has a embeddable web widget that you can be installed on your website.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • HelpKit Landing page
    Landing page //
    2022-06-30

HelpKit is the perfect tool for creating your knowledge base, help center or documentation in the shortest possible time. It is powered by the best content management system in the world: Notion.

You write your help articles in Notion and HelpKit takes care of the rest. It's as simple as that. HelpKit is powerful, flexible, and allows you to create and maintain a knowledge base that lasts.

You can also embed a 🎛️ Widget on your website to provide customer support any time they need it. HelpKit is also optimized for 🔍 SEO so that search engines easily find your website. Oh, and did we tell you that HelpKit pages load up 💨 faster than default Notion pages as well?! 😎

Creating content, answering questions, and adding tutorial videos has never been easier. There's no need for coding or technical knowledge, just sign up and get started!

  • HelpScout Landing page
    Landing page //
    2023-07-14

HelpKit videos

+ Add

How to Create a Knowledge Base with Notion

More videos:

  • Tutorial - InvitePay HelpKit | How To Do Survey Tasks

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to HelpKit and HelpScout)

HelpKit

HelpScout

Knowledge Base
100 100%
Knowledge Base
0% 0
Help Desk
5 5%
Help Desk
95% 95
Customer Support
5 5%
Customer Support
95% 95
Customer Service
0 0%
Customer Service
100% 100

User comments

Share your experience with using HelpKit and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpKit and HelpScout

HelpKit Reviews

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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

HelpScout might be a bit more popular than HelpKit. We know about 2 links to it since March 2021 and only 2 links to HelpKit. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpKit mentions (2)

  • How Dominik Sobe got his micro-SaaS Helpkit to $2500 MRR in 6 months.
    The idea he settled on was Helpkit – an app that turns Notion documents into a beautiful help centre website. Source: almost 2 years ago
  • How to get notion page content using the notion page public url?
    I came across few notion based services where they ask you to paste your page's public URL & then somehow they get the page data. As of now I am using notion API to get the content of the page, so the user needs to connect notion before I can access their page content which is not the case in services like Potion & helpkit.so . Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing HelpKit and HelpScout, you can also consider the following products

Stonly - Create interactive step-by-step guides

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Notaku - Create your startup essential websites using Notion as CMS

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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