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HelpScout VS Stonly

Compare HelpScout VS Stonly and see what are their differences

Usetiful
Fight user churn with great user onboarding. Interactive product tours and smart tips significantly improve your user retention. featured
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HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Stonly logo Stonly

Create interactive step-by-step guides
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Stonly Landing page
    Landing page //
    2023-09-20

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Stonly videos

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Add and edit media in Stonly

More videos:

  • Review - AWS & Dashlane/Stonly | Les conseils du fondateur #StartupMoments

Category Popularity

0-100% (relative to HelpScout and Stonly)

HelpScout

Stonly

Help Desk
100 100%
Help Desk
0% 0
User Onboarding And Engagement
0 0%
User Onboarding And Engagement
100% 100
Customer Support
100 100%
Customer Support
0% 0
Digital Adoption
0 0%
Digital Adoption
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Stonly

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Stonly Reviews

8 Best Usetiful Alternatives and Competitors That Are More Professional
❌ If you want to integrate Stonly into your UI elements, and, of course, implement Stonly’s knowledge base and help center into your platform, you’ll definitely need a bunch of developer hours to get it done.
Source: userguiding.com
Top alternatives to UserGuiding
Like Usetiful and Lou, Stonly has a free forever plan limited to 5 guides, no team seats and 1000 guide views per month. Stonly Pricing
Source: blog.usetiful.com

Social recommendations and mentions

Based on our record, HelpScout should be more popular than Stonly. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Stonly mentions (1)

What are some alternatives?

When comparing HelpScout and Stonly, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserGuiding - User onboarding made easy, for less. Create product walkthroughs in a couple of clicks, without breaking the bank.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

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