Software Alternatives, Accelerators & Startups

Helphub VS KnowledgeBase

Compare Helphub VS KnowledgeBase and see what are their differences

Helphub logo Helphub

The GPT-3 powered knowledge base that writes itself

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.
  • Helphub Landing page
    Landing page //
    2021-08-24
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center

KnowledgeBase

$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

Helphub features and specs

  • User-Friendly Interface
    Helphub offers an intuitive and easy-to-navigate platform, making it accessible for users of varying technical skills.
  • Comprehensive Support
    It provides a wide range of support options and resources, helping users find solutions quickly and efficiently.
  • Scalable
    Helphub is designed to grow with businesses, offering scalable solutions that can be tailored to meet the specific needs of users.
  • Integration Capabilities
    The platform is compatible with various third-party applications, allowing for seamless integration into existing workflows.

Possible disadvantages of Helphub

  • Cost
    For smaller businesses or individuals, the cost of using Helphub might be prohibitive without significant return on investment.
  • Customization Limitation
    While customizable, there may be limitations that prevent full personalization according to specific user requirements.
  • Initial Setup Complexity
    Setting up and configuring the platform can be complex and may require a time investment or hiring specialized personnel.
  • Potential Over-Reliance on Support
    With extensive support options available, there's a risk of users becoming overly reliant without developing internal problem-solving skills.

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

Helphub videos

Affirmative Advocacy Through Technology: The HelpHub Model

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

Category Popularity

0-100% (relative to Helphub and KnowledgeBase)
Productivity
49 49%
51% 51
Knowledge Base
0 0%
100% 100
Web App
100 100%
0% 0
Customer Support
22 22%
78% 78

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helphub and KnowledgeBase

Helphub Reviews

We have no reviews of Helphub yet.
Be the first one to post

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

What are some alternatives?

When comparing Helphub and KnowledgeBase, you can also consider the following products

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Stonly Knowledge Base - Interactive knowledge bases and help-centers

Stonly - Create interactive step-by-step guides

Drift - A messaging app that helps you grow your business.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.