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HelpDocs VS Oxidized

Compare HelpDocs VS Oxidized and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.

Oxidized logo Oxidized

configuration backup software (IOS, JunOS) - silly attempt at rancid
  • HelpDocs Landing page
    Landing page //
    2023-05-07
  • Oxidized Landing page
    Landing page //
    2023-10-22

HelpDocs videos

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Oxidized videos

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More videos:

  • Review - OG Oxidized 14 Review

Category Popularity

0-100% (relative to HelpDocs and Oxidized)

HelpDocs

Oxidized

Customer Support
100 100%
Customer Support
0% 0
Network Automation
0 0%
Network Automation
100% 100
Customer Service
100 100%
Customer Service
0% 0
Configuration Auditing
0 0%
Configuration Auditing
100% 100

User comments

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Social recommendations and mentions

Based on our record, Oxidized should be more popular than HelpDocs. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 1 year ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 2 years ago

Oxidized mentions (18)

  • Suggestion: Can we have a day where we discuss new technologies we are currently using?
    Or run a decent setup to keep backups, like this one: https://github.com/ytti/oxidized. Source: about 1 year ago
  • Version control for configs yes or no?
    You didn't mention about brand of the switches, but majority of vendors is covered with Oxidized: https://github.com/ytti/oxidized Just configure it with git backend, and you have version control and device backups. Also, if you wish, there are bundled sone extra scripts that could report git changes via email. Source: about 1 year ago
  • Configuration Management + Upgrade Tools
    RANCID was great before Oxidized ;) Https://github.com/ytti/oxidized From description of Oxi: Oxidized is a network device configuration backup tool. It's a RANCID replacement! Source: over 1 year ago
  • Cisco 9000 Series Switches and Kron Job debacle
    If you're just looking to backup/inventory configs, give Oxidized a try https://github.com/ytti/oxidized. Source: over 1 year ago
  • Is there a guide or best practice document for creating config backup schedules and storing them off device?
    What about the tried and trusted oxidized? Source: over 1 year ago
View more

What are some alternatives?

When comparing HelpDocs and Oxidized, you can also consider the following products

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

Unimus - Unimus is a Network Automation and Configuration management (NCM) solution designed for fast deployment network-wide and ease of use. Unimus does not require learning any abstraction or templating languages, and does not require any coding skills.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

GenieACS - A fast and lightweight TR-069 Auto Configuration Server (ACS)

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

RANCID - RANCID - Really Awesome New Cisco confIg Differ.

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