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HelpDocs VS LiveMessage from Salesforce

Compare HelpDocs VS LiveMessage from Salesforce and see what are their differences

SysAid
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HelpDocs logo HelpDocs

Educate your users with a super simple knowledge base that’s built for teams just like yours.

LiveMessage from Salesforce logo LiveMessage from Salesforce

Make mobile messaging a cornerstone of customer service
  • HelpDocs Landing page
    Landing page //
    2023-05-07
  • LiveMessage from Salesforce Landing page
    Landing page //
    2023-06-21

Category Popularity

0-100% (relative to HelpDocs and LiveMessage from Salesforce)

HelpDocs

LiveMessage from Salesforce

Customer Support
88 88%
Customer Support
12% 12
Help Desk
0 0%
Help Desk
100% 100
Customer Service
100 100%
Customer Service
0% 0
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using HelpDocs and LiveMessage from Salesforce. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, HelpDocs seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpDocs mentions (2)

  • Can't find a nocode solution for a simple knowledge base
    You should consider no-code solutions specifically built for the knowledge base. We're using https://helpdocs.io/ with good results. It supports sections. Source: over 1 year ago
  • Problem with accessing glorious.helpdocs.io
    I have tried my glorious account email, pass to log in, but it failed. Also created a helpdocs.io account, which I tried to use to log in, but it fails on this page. Source: over 2 years ago

LiveMessage from Salesforce mentions (0)

We have not tracked any mentions of LiveMessage from Salesforce yet. Tracking of LiveMessage from Salesforce recommendations started around Mar 2021.

What are some alternatives?

When comparing HelpDocs and LiveMessage from Salesforce, you can also consider the following products

Malcolm App - Improve your customer servicing in minutes with Malcolm! At your service.

HiOperator - HiOperator is a virtual assistant that answers phone calls, chats with customers, provides in-app help, takes orders, and provides support.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Service - Customer service issues solved for you, on demand, for free.

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

HelpStack - Open Source mobile help framework to support iOS and Android app users.

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