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Helpdesk Pilot VS UseResponse

Compare Helpdesk Pilot VS UseResponse and see what are their differences

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Helpdesk Pilot logo Helpdesk Pilot

IT help desk management software

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Helpdesk Pilot Landing page
    Landing page //
    2021-07-24
  • UseResponse Landing page
    Landing page //
    2023-10-10

Helpdesk Pilot videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Helpdesk Pilot and UseResponse)

Helpdesk Pilot

UseResponse

Customer Support
6 6%
Customer Support
94% 94
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
5 5%
Help Desk
95% 95
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Helpdesk Pilot and UseResponse

Helpdesk Pilot Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Helpdesk Pilot and UseResponse, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Kchmviewer - Kchmviewer is a free, open-source CHM (MS HTML help) and EPUB viewer for Unix, Mac and Windows...

Canny - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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