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HelpCrunch VS UseResponse

Compare HelpCrunch VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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HelpCrunch logo HelpCrunch

HelpCrunch Live Chat: Turn prospects into customers, drive sales and improve retention with a rich toolbox combining modern live chat, in-app messenger, email marketing, CRM and marketing automation.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • HelpCrunch Landing page
    Landing page //
    2023-03-15
  • UseResponse Landing page
    Landing page //
    2023-10-10

HelpCrunch videos

+ Add

HelpCrunch Review: A Multi-Channel Communication Center for Your Online Business

More videos:

  • Review - Your Support Team Won't Be In A Bind With HelpCrunch (Onboarding and Review)
  • Review - HelpCrunch - Ultimate Customer Success Software

UseResponse videos

+ Add

Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to HelpCrunch and UseResponse)

HelpCrunch

UseResponse

Customer Support
54 54%
Customer Support
46% 46
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
43 43%
Help Desk
57% 57
Live Chat
100 100%
Live Chat
0% 0

User comments

Share your experience with using HelpCrunch and UseResponse. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpCrunch and UseResponse

HelpCrunch Reviews

"Pay 880$ per month" - Intercom
I used Helpcrunch for a bit before moving to Intercom's startup plan. I think it's very close to Crisp, might be worth a look.
Source: www.indiehackers.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
Localize your HelpCrunch widget for different markets, customize its size&color, change button style, wallpapers, add your company logo, and much more. With over 20 customization options, our chat widget can easily become a natural part of your unique brand and increase website conversions by over 70%.
Source: helpcrunch.com

UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing HelpCrunch and UseResponse, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

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