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HelpCenter.io VS Zendesk Support

Compare HelpCenter.io VS Zendesk Support and see what are their differences

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HelpCenter.io logo HelpCenter.io

Empower your customers for self-service and lower your customer support costs with a customer-centric and smart knowledge base.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • HelpCenter.io Landing page
    Landing page //
    2023-05-26

HelpCenter.io empowers you to quickly start a great-looking knowledge base without code and bring it closer to your customers with our AI-powered widget that proactive answers customer questions. Organize all your help content into one place and arrange it into neat FAQ sections, you can place anywhere.

Our template editor with live preview lets you fully customize the looks of your help center so it perfectly matches your brand. No more need to purchase expensive third-party templates.

Increase your productivity and enable your team to be the customer support heroes they are with our rich, collaborative, and fast content editor and the integration with Front, ZenDesk Support and other ticketing and shared mailbox services.

Get one step closer to the 4-hour work week. A knowledge base from HelpCenter.io is the first step towards getting your business on auto-pilot.

Not present

HelpCenter.io features and specs

  • Rich Content Editor: Yes
  • Multi-Language Support: Yes
  • Template Editor: Yes
  • Analytics: Yes
  • Categories and Articles: Unlimited
  • Visitors: Unlimited
  • Public Knowledge Base: Yes
  • Internal Knowledge Base: Yes
  • Teams: Yes
  • Integrations: Front, Zen Desk, Intercom, Chatra, etc.
  • AI Widget: Yes

Zendesk Support features and specs

No features have been listed yet.

HelpCenter.io videos

No HelpCenter.io videos yet. You could help us improve this page by suggesting one.

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to HelpCenter.io and Zendesk Support)

HelpCenter.io

Zendesk Support

Customer Support
8 8%
Customer Support
92% 92
Knowledge Management
100 100%
Knowledge Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Knowledge Base
100 100%
Knowledge Base
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpCenter.io and Zendesk Support

HelpCenter.io Reviews

We have no reviews of HelpCenter.io yet.
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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing HelpCenter.io and Zendesk Support, you can also consider the following products

HelpJuice - Helpjuice is easy-to-use knowledge base software that guarantees. 50% less support emails and happier customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Zoho Desk - Industry's first context-aware Helpdesk Software

Proshow Gold - Proshow Gold is an all in one slide making platform that facilitates you with its effective sliding making techniques in no time.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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