parcelLab is the leading Operations Experience Management platform globally.
We bring people and brands closer together by closing the experience gap post-sales and beyond, transforming operational complexity into opportunities to outperform for global brands such as IKEA, Bose, Puma, Farfetch and Nespresso.
For brands, that means more chances to create relationships that last. And for the people that buy from them, it means turning mundane operational moments into moments of joy.
SatisMeter - Identify unhappy customers in your web and mobile apps, or via email, solve their issues, reduce churn and grow your business.
Sendcloud - The all-in-one shipping platform for e-commerce
ShadowAide - ShadowAide provides you with a key way to keep your finger on the pulse of your customers, using our integrated tools for capturing Net Promoter Score and customer feedback.
PAQATO - The PAQATO After-Sales Experience Platform is the growth driver that makes online stores successful for tomorrow.
O3 Outreach - Real-time customer satisfaction data via text messages to boost online reviews and improve customer...
AfterShip - AfterShip is the shipment tracking API for ecommerce businesses and marketplaces.