Software Alternatives, Accelerators & Startups

HaloITSM VS Microsoft 365

Compare HaloITSM VS Microsoft 365 and see what are their differences

HaloITSM logo HaloITSM

You’re in good company 100,000+ people, from 50+ countries, trust HaloITSM to deliver their IT Service Desk.

Microsoft 365 logo Microsoft 365

Boost your productivity with reliable access anywhere with services like email, calendar, file sharing, meetings, instant messaging, and Office Online
  • HaloITSM Landing page
    Landing page //
    2022-03-02

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

  • Microsoft 365 Landing page
    Landing page //
    2022-04-16

HaloITSM

$ Details
paid Free Trial $49.0 / Monthly (Agent)
Platforms
Web Windows Android iOS Mac OSX Linux Cross Platform iPhone

HaloITSM videos

HaloITSM in a Nutshell

More videos:

  • Review - Workflows in HaloITSM
  • Review - HaloITSM Workflow Automation - Tech Talk with Excalibur Data Systems

Microsoft 365 videos

What is Office 365

More videos:

  • Review - The Merger - S3E8 - The Office In Review
  • Review - Performance Review - S2E8 - The Office in Review
  • Review - Checking Out Microsoft Office 365
  • Review - Microsoft Office 365 review: Online, offline, any good?
  • Review - All 9 Seasons of The Office Ranked!
  • Review - 🤷‍♂️ What is Microsoft 365 - Explained
  • Review - Is a Microsoft 365 Subscription Worth It?

Category Popularity

0-100% (relative to HaloITSM and Microsoft 365)
ITSM
100 100%
0% 0
Office Suites
0 0%
100% 100
IT Service Management
100 100%
0% 0
Office & Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare HaloITSM and Microsoft 365

HaloITSM Reviews

We have no reviews of HaloITSM yet.
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Microsoft 365 Reviews

  1. Always backup your Office 365 data

    Microsoft Office 365 is an amazing software that helps companies establish their business, so a backup is a must since Microsoft is not offering the proper backup.

    🏁 Competitors: Google Docs
    👍 Pros:    Great set of functions
    👎 Cons:    No backup

112 Best Chrome Extensions You Should Try (2021 List)
Office Editing For Docs, Sheets & Slides is an offline chrome extension that helps you edit Microsoft Word, Excel, and Powerpoint files without Office installed on your PC. It opens Docx and other files in a new tab instead of downloading them locally.
The BEST Email Hosting Providers for Small Business in 2021
There are 4 deployment steps to set up an account on Microsoft 365 Business. The initial step is acquiring a subscription and assigning Microsoft 365 Business licenses to the user. Then you use the set-up wizard to configure the account. Once you install the Office apps on your devices, the final step is to prepare your PCs by using the Windows AutoPilot.

Social recommendations and mentions

Based on our record, Microsoft 365 should be more popular than HaloITSM. It has been mentiond 12 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HaloITSM mentions (2)

  • College sysadmin here - what Service Desk/ITSM platform should I be looking at?
    Https://haloitsm.com/ might be a good fit. It's a solid, full featured system with a huge number of features. Source: over 1 year ago
  • Helpdesk Solution
    Looking for a spiceworks replacement also. Does anyone have experience with https://haloitsm.com/ or https://gogenuity.com/. Source: over 2 years ago

Microsoft 365 mentions (12)

  • Need to count calls on certain days in certain time slots
    Yes it does change, will not work for 2016, but it works for excel online at office.com, which is free with a microsoft account. Source: 6 months ago
  • Change SharePoint Start Page for All
    When our users go to office.com, login and click the waffle for SharePoint, I want to change this landing page. Right now, it goes to https://ourdomain.sharepoint.com/_layouts/15/sharepoint.aspx and once users are in SP, if they ever click the home button it will direct them to this page as well. I want to change this to a new site we created that makes browsing our sites and sharing information/events much... Source: 7 months ago
  • Has anyone seen same behavior with AAD laptops reaching out to internal DCs on ports 88, 389, and 445
    Authentication happens through a 3rd party so when we try to login to office.com with our company accounts it redirect us to this 3rd party company that handles our logins. Source: 7 months ago
  • Where is the Copilot in Excel?
    I've looked in office.com (using Chrome) and Excel 365 for Mac (Version 16.79). Nothing in the top-right corner except "Analyze Data". And when I try to search for in the the Tell Me or Help menu, it acts like it has no idea what Copilot is. Source: 7 months ago
  • Autopilot "other user" login. Also "incorrect password".
    The password change goes through fine though. We can verify this by going to office.com on another laptop. Source: 7 months ago
View more

What are some alternatives?

When comparing HaloITSM and Microsoft 365, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

LibreOffice - Free office suite, open source, and compatible with .doc, .docx, .xls, .xlsx, .ppt, .pptx files. Updated regularly – download for free. Originally based on OpenOffice.org.

ALVAO IT Service Management - Manage everything from ticketing to asset tracking and boost your business with one powerful ITSM platform that eases your IT department workload.

Apache OpenOffice - Apache OpenOffice is an open source, office document productivity suite.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Google Workspace - Google's encompassing suite of cloud-based business apps.