HaloITSM VS ManageEngine RecoveryManager Plus

HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created.

HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications.

HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.

Why choose RecoveryManager Plus?

• Exchange Online Backup
• On-premises Exchange Backup
• Quick and easy deployment
• Automated incremental backups
• Export mailbox data to PST
• Item-level restorations
• Cross-platform restorations
• Point-in-time restoration
• Stay compliant
• Delegate backup jobs
• Manage your notifications

30-day free trial - Download and try RecoveryManager Plus free for 30 days. Test out every feature, like backing up, restoring, and exporting mailboxes to PST files, for any number of mailboxes. Support is included in your trial if you need any assistance.