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Halo Service Desk VS HelpScout

Compare Halo Service Desk VS HelpScout and see what are their differences

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Halo Service Desk logo Halo Service Desk

Break out of the inbox, and connect teams globally.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Halo Service Desk Landing page
    Landing page //
    2021-11-25

Halo Service Desk is a service desk software solution, designed to be used by any team. Move away from managing tasks from a shared mailbox and enjoys the benefits of intuitive ticketing solution. With out-of-the-box functionality such as real-time dashboards, prioritisation, task ownership, collaboration and audit reporting.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Halo Service Desk

Website
haloservicedesk.com
Pricing URL
Official Halo Service Desk Pricing
$ Details
paid Free Trial £55.0 / Monthly (per agent)
Platforms
Browser Windows Android iOS Web Google Chrome REST API iPhone Internet Explorer
Edit details

HelpScout

Website
helpscout.com
Pricing URL
Official HelpScout Pricing
$ Details
paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Edit details

Halo Service Desk features and specs

  • Ticket management: Ticketing
  • Project Management: Projects
  • Issue/Task Management Tools: Issues/Tasks

HelpScout features and specs

No features have been listed yet.

Halo Service Desk videos

+ Add

Welcome to Halo Service Desk

More videos:

  • Tutorial - Halo Service Desk in 2 minutes

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Halo Service Desk and HelpScout)

Halo Service Desk

HelpScout

Help Desk
3 3%
Help Desk
97% 97
Help Desk And Ticketing
7 7%
Help Desk And Ticketing
93% 93
Customer Support
0 0%
Customer Support
100% 100
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Halo Service Desk and HelpScout

Halo Service Desk Reviews

We have no reviews of Halo Service Desk yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Halo Service Desk mentions (0)

We have not tracked any mentions of Halo Service Desk yet. Tracking of Halo Service Desk recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Halo Service Desk and HelpScout, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

GoDesk - Give your customers the answers they want; quicker than ever before with GoDesk. The ideal on-premise or cloud based email support tool for startups and SMEs. Ditch the bloat and only pay for what you need. Starting at just $5 / user.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - The platform for exceptional customer service at scale.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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