Software Alternatives, Accelerators & Startups

Gyde AI Screenshot Guidance Platform VS Malcolm App

Compare Gyde AI Screenshot Guidance Platform VS Malcolm App and see what are their differences

Gyde AI Screenshot Guidance Platform logo Gyde AI Screenshot Guidance Platform

Save hours daily by instantly auto-generating & sharing step-by-step guides, ensuring everyone masters any process quickly & easily.

Malcolm App logo Malcolm App

Customer self-service made easy
  • Gyde AI Screenshot Guidance Platform
    Image date //
    2024-02-21
  • Gyde AI Screenshot Guidance Platform
    Image date //
    2024-02-21
  • Gyde AI Screenshot Guidance Platform
    Image date //
    2024-02-21
  • Gyde AI Screenshot Guidance Platform
    Image date //
    2024-02-21
  • Gyde AI Screenshot Guidance Platform
    Image date //
    2024-02-21
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March
Startup details
Country
United Kingdom
State
London
City
London
Founder(s)
Tom Jordan
Employees
10 - 19

Gyde AI Screenshot Guidance Platform features and specs

  • Step-by-step guides: Unlimited
  • Help articles: Unlimited
  • Blur sensitive details: Yes
  • PDF Export of Step-by-step guides: Yes

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Gyde AI Screenshot Guidance Platform videos

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Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Gyde AI Screenshot Guidance Platform and Malcolm App)
User Onboarding And Engagement
Customer Support
0 0%
100% 100
Documentation
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Gyde AI Screenshot Guidance Platform and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

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What are some alternatives?

When comparing Gyde AI Screenshot Guidance Platform and Malcolm App, you can also consider the following products

ScribeHow - Create step-by-step user guides, with a simple click

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

iorad - Tired of explaining with screenshots? Instant Interactive Tutorials with iorad

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Archbee.io - Archbee is a developer-focused product docs tool for your team. Build beautiful product documentation sites or internal wikis/knowledge bases to get your team and product knowledge in one place.

Zendesk Support - Social Customer Support and Help Desk and Ticketing