Software Alternatives, Accelerators & Startups

Malcolm App VS ScribeHow

Compare Malcolm App VS ScribeHow and see what are their differences

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.

ScribeHow logo ScribeHow

Create step-by-step user guides, with a simple click
  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

  • ScribeHow Landing page
    Landing page //
    2023-09-10

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

ScribeHow features and specs

No features have been listed yet.

Malcolm App videos

Introducing Malcolm!

ScribeHow videos

No ScribeHow videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Malcolm App and ScribeHow)
Customer Support
100 100%
0% 0
User Onboarding And Engagement
Customer Service
100 100%
0% 0
Productivity
0 0%
100% 100

Questions and Answers

As answered by people managing Malcolm App and ScribeHow.

Why should a person choose your product over its competitors?

Malcolm App's answer

The product is more powerful

What's the story behind your product?

Malcolm App's answer

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Malcolm App and ScribeHow. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, ScribeHow seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

ScribeHow mentions (18)

  • User Guides in Code Documentation: Empowering Users with Usage Instructions
    Scribehow is a visual documentation platform built by the creators of Scribe, a screen recording and sharing tool. Scribehow allows you to create step-by-step guides, tutorials, how-tos, and other knowledge articles in an interactive and visual format. - Source: dev.to / 10 months ago
  • Ask HN: Who is hiring? (July 2023)
    Scribe | Senior Software Engineer, Growth Engineer | React (Next.JS), Python | SF or Remote | https://scribehow.com Scribe is a product-led growth (PLG) startup based in San Francisco that is growing our team on the basis of user love and revenue. Our product is dead simple - record yourself doing any workflow, and Scribe will auto-generate step-by-step documentation to share with colleagues or customers anywhere.... - Source: Hacker News / 12 months ago
  • Scribe: The Ultimate Tool for Creating Professional Step-by-Step Solutions
    Using Scribe is easy. Just go to the Scribe website (https://scribehow.com/) and start creating your document. Scribe uses a simple drag-and-drop interface that makes it easy to create steps, add images, and edit the document format. - Source: dev.to / about 1 year ago
  • How do you make manuals?
    Https://scribehow.com/ allows you to record steps and output. :). Source: about 1 year ago
  • Automated Documentation Tool
    I recently discovered https://scribehow.com. Source: about 1 year ago
View more

What are some alternatives?

When comparing Malcolm App and ScribeHow, you can also consider the following products

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Gyde AI Screenshot Guidance Platform - Save hours daily by instantly auto-generating & sharing step-by-step guides, ensuring everyone masters any process quickly & easily.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Pages by Scribe - Scribe automatically creates step-by-step process guides.