Based on our record, Guacamole seems to be a lot more popular than Freshservice. While we know about 137 links to Guacamole, we've tracked only 3 mentions of Freshservice. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Remote access for 10 people / end user access = Apache guacamole https://guacamole.apache.org/ - centralises access and audit and levels of access - MFA - HTML5 so all the enduser needs is a modern OS. Source: 6 months ago
I use wakeonlan for all of my machines, and configure Guacamole to push the WOL packet, delay 30-300 seconds (depending on machine) and then give me a terminal session to the server. Source: 6 months ago
Setup Guacamole. It handles SSH, VNC, and RDP via HTML5. Works fine with LDAP or even Active Directory authentication. Apache Guacamole - https://guacamole.apache.org/ I think you can preload a database with connections also so you could likely automate most of this away. Source: 6 months ago
Guacamole - To access Windows hosts via RDP. Source: 6 months ago
Use a vnc/rdp tool with a web interface (like https://guacamole.apache.org/) to access your remote host. Source: 7 months ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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