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greenbox VS ManageEngine SupportCenter Plus

Compare greenbox VS ManageEngine SupportCenter Plus and see what are their differences

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greenbox logo greenbox

Greenbox is a powerful, secure, and easy to use application-based document collaboration solution that converts your organization into a green & paperless workplace. It helps to Store, Track, Share and Manage the documents.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
Not present
  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

greenbox

Website
greenbox.discus.solutions
$ Details
-
Platforms
-
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

greenbox features and specs

No features have been listed yet.

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

Category Popularity

0-100% (relative to greenbox and ManageEngine SupportCenter Plus)

greenbox

ManageEngine SupportCenter Plus

Business & Commerce
100 100%
Business & Commerce
0% 0
Help Desk
0 0%
Help Desk
100% 100
File Management
100 100%
File Management
0% 0
CRM
0 0%
CRM
100% 100

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What are some alternatives?

When comparing greenbox and ManageEngine SupportCenter Plus, you can also consider the following products

Collabtive - Collabtive is a web-based project management software.

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Teamwork - The Project Management App for Professionals. The most powerful and simple way to collaborate with your team.

Aprive - Aprive is a FREE CRM which is powered by Acquaint Softtech Private Limited to help you manage and convert your leads easily while enabling you to grow your team’s performance and make smart decisions.

Plutio - Run your entire business from one intuitive platform

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

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