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Granicus VS NICE inContact

Compare Granicus VS NICE inContact and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Granicus logo Granicus

Granicus provides a cloud platform and product suites that help improve government transparency, efficiency, and citizen participation.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Granicus Landing page
    Landing page //
    2023-07-29
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Granicus videos

+ Add

Granicus - Granicus Album Review

More videos:

  • Review - Field Commander Alexander - Granicus gameplay part 1

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Granicus and NICE inContact)

Granicus

NICE inContact

Gov Tech
100 100%
Gov Tech
0% 0
Communication
0 0%
Communication
100% 100
ERP
100 100%
ERP
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using Granicus and NICE inContact. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Granicus and NICE inContact

Granicus Reviews

We have no reviews of Granicus yet.
Be the first one to post

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Granicus seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Granicus mentions (1)

  • Yeah, entry level, of course... At this point this could even count as a meme.
    A company called Granicus, they specialize in creating software solutions for governments. If you're interested I would recommend taking a look. They have a killer PTO policy, actually, it's an FTO (Flexible Time Off ) policy as long as you are in good standing and you're getting your work done they let you take as much time off as you want and there is no total overall limit on it. To be clear they didn't let me... Source: over 2 years ago

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Granicus and NICE inContact, you can also consider the following products

Accela - Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

CivicPlus - CivicPlus offers government website design and development services.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

GovPilot - GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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