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Granicus VS Jira Service Desk

Compare Granicus VS Jira Service Desk and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Granicus logo Granicus

Granicus provides a cloud platform and product suites that help improve government transparency, efficiency, and citizen participation.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Granicus Landing page
    Landing page //
    2023-07-29
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Granicus videos

+ Add

Granicus - Granicus Album Review

More videos:

  • Review - Field Commander Alexander - Granicus gameplay part 1

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Granicus and Jira Service Desk)

Granicus

Jira Service Desk

Gov Tech
100 100%
Gov Tech
0% 0
Help Desk
0 0%
Help Desk
100% 100
ERP
100 100%
ERP
0% 0
Project Management
23 23%
Project Management
77% 77

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Granicus and Jira Service Desk

Granicus Reviews

We have no reviews of Granicus yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, Granicus seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Granicus mentions (1)

  • Yeah, entry level, of course... At this point this could even count as a meme.
    A company called Granicus, they specialize in creating software solutions for governments. If you're interested I would recommend taking a look. They have a killer PTO policy, actually, it's an FTO (Flexible Time Off ) policy as long as you are in good standing and you're getting your work done they let you take as much time off as you want and there is no total overall limit on it. To be clear they didn't let me... Source: almost 3 years ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Granicus and Jira Service Desk, you can also consider the following products

CivicPlus - CivicPlus offers government website design and development services.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Accela - Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

GovPilot - GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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