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GoToHelpDesk.net VS UseResponse

Compare GoToHelpDesk.net VS UseResponse and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

GoToHelpDesk.net logo GoToHelpDesk.net

Provides customer service & help desk SAaS.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
Not present
  • UseResponse Landing page
    Landing page //
    2023-10-10

GoToHelpDesk.net features and specs

No features have been listed yet.

UseResponse features and specs

  • Comprehensive Customer Support Solutions
    UseResponse offers a suite of tools including feedback, help desk, and knowledge base all in one platform, providing a holistic approach to customer support.
  • Customization
    The platform is highly customizable with various options to tailor workflows, templates, and design to match specific business needs.
  • User-Friendly Interface
    Its dashboard and tools are designed to be intuitive and easy to navigate, reducing the learning curve for new users.
  • Integrations
    UseResponse integrates well with a variety of other software tools such as CRM, chat, and productivity applications, facilitating seamless operations.
  • Multichannel Support
    Supports multiple channels including email, social media, and live chat, allowing businesses to manage all customer interactions from a single platform.

Possible disadvantages of UseResponse

  • Cost
    For small businesses or startups, the pricing may be considered steep compared to other customer support solutions.
  • Complexity for Small Businesses
    The extensive features and customization options might be overwhelming for small teams that do not require such depth in a customer support system.
  • Learning Curve for Advanced Features
    While basic functionalities are user-friendly, mastering the more advanced features can take some time and effort.
  • Limited Third-Party Integrations
    While integration options are available, they are somewhat limited compared to other platforms which may offer a broader range of third-party integrations.
  • Support
    Some users have reported that the customer support response times can be slow, which might be an issue when urgent assistance is needed.

GoToHelpDesk.net videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to GoToHelpDesk.net and UseResponse)

GoToHelpDesk.net

UseResponse

Customer Support
6 6%
Customer Support
94% 94
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
6 6%
Help Desk
94% 94
Customer Service
100 100%
Customer Service
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GoToHelpDesk.net and UseResponse

GoToHelpDesk.net Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing GoToHelpDesk.net and UseResponse, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

DeskPRO - DeskPRO is a multi-channel help desk software.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Canny.io - Canny helps you collect and organize feature requests to better understand customer needs and prioritize your roadmap.

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