Gorgias VS Icinga

Gorgias

Gorgias is a helpdesk built to provide great support at scale.

Icinga

Icinga is a fork of Nagios and is backward compatible.

Landing page //
2023-10-07

Landing page //
2023-10-23

GORGIAS SUPPORT & LIVE CHAT SHOPIFY APP - Honest Review by EcomExperts.io

Icinga videos

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Bernd Erk - Why favour Icinga over Nagios

Category Popularity

0-100% (relative to Gorgias and Icinga)

Icinga

Customer Support

100 100%

Customer Support

0% 0

Monitoring Tools

0 0%

Monitoring Tools

100% 100

Help Desk

100 100%

Help Desk

0% 0

Log Management

0 0%

Log Management

100% 100

User comments

Share your experience with using Gorgias and Icinga. For example, how are they different and which one is better?

Reviews

These are some of the external sources and on-site user reviews we've used to compare Gorgias and Icinga

Gorgias Reviews

9 Best ManyChat Alternatives & Competitors in 2024

Some live chat and CRM companies focus on specific industries or offer tools that go beyond chat widgets and customer communication. Gorgias is one of the most focused and utility-rich options, although it’s a more expensive ManyChat alternative. You can also connect your Facebook Messenger to your Gorgias account and keep the customer conversations in one place.

Source: www.tidio.com

The 10 Best Tawk.to Alternatives and Competitors [2022]

Gorgias is a Shopify live chat and a CRM that features several different analytical and lead qualification features meant to bolster customer relations. In addition, these features increase bottom lines directly with sales-oriented reporting dashboards.

Source: www.tidio.com

11 Best Customer Service Software & Apps You Need in 2022

Gorgias has carved out a niche for itself as the customer service software for ecommerce. It can connect with major platforms Shopify, Magento, and BigCommerce. More than 8,000 direct-to-consumer brands use Gorgias, including Timbuk2, Steve Madden, and Marine Layer.

Source: krisp.ai

5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support

Gorgias also differs in its pricing. Rather than charging per agent per month, like other help desk apps, Gorgias just charges a flat rate for the month that starts from $60/month. This means you can have an unlimited amount of agents using the software, all for the same price. This either makes it more affordable or more expensive, depending on how many agents you were...

Source: www.ltvplus.com

Icinga Reviews

The Best Open Source Network Monitoring Tools in 2023

Description: Icinga is an open source network monitoring tool that measures network availability and performance. Through a web interface, your enterprise can observe hosts and applications across your entire network infrastructure. The tool is natively scalable and can easily be configured to work with every kind of device. There are also a handful of Icinga modules for...

Source: solutionsreview.com

10 Best Zabbix Alternatives

Icinga is a popular enterprise-grade open-source tool for IT infrastructure and application monitoring. It checks the availability of your network resources, notifies you of outages, and generates performance data for reporting. Icinga was originally created as a fork of the Nagios Core application in 2009. The goal is to improve upon the groundwork laid by Nagios, including...

Source: www.comparitech.com

10 Best Open Source Monitoring Software for IT Infrastructure

Icinga, which began as Nagios Fork in 2009, got freed from the constraints of a fork and crafted Icinga 2, which is faster, easier to configure, more comfortable to scale significantly better.

Source: geekflare.com

13 Best Nagios Alternatives for Networks, Servers, IT Systems Monitoring

Icinga2 started as a fork of Nagios and became an expansive network monitoring solution even for enterprise-grade needs.

Source: www.networkstraining.com

Best Open Source Network Monitoring Tools and Software (Linux/Windows)

The fact that you still have to use text-based configuration files coupled with the robustness of Icinga, means that there is also a steep learning curve for Icinga as with Nagios. On the plus side, Icinga has very detailed documentation to help you along the way.

Source: www.ittsystems.com

Social recommendations and mentions

Based on our record, Icinga should be more popular than Gorgias. It has been mentiond 8 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Gorgias mentions (2)

Getting Started with Shopify Webhooks
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
Ask HN: Who is hiring? (July 2021)
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago

Icinga mentions (8)

What do you use to visualize your topology?
Two manually updated svg maps on nagvis that integrate with our icinga checks, one for the transport system nodes and one for the routers. Source: about 1 year ago
SSLPing permanently goes out of service
Might be a bit of an overkill if you just want to check the certificates, but I'm using Icinga (formerly known as Nagios) to keep track of all of the systems - including webpage certificates. Source: about 2 years ago
What "legacy" software are you still forced to use in 2022 that you wish would die?
Some of it can be migrated rather easily to Icinga https://icinga.com/. Icinga forked from Nagios many years ago, they rewrote the engine and have done a nice WebUI. It is able to support e.g. Business branches using "satellites" that act as proxy to the main server/ server cluster. I was one of the two guys doing the setup for a company with multiple branch offices/ factories and during the time I was there it... Source: over 2 years ago
Is there any program that can alert you of a stalled Plex Server?
Personally I run https://icinga.com/ (to all my services, including Plex) and it polls every 5sec and after 5 fails in a row it sends me an email. Source: over 2 years ago
Linux is dead, long-live Docker monoculture
Fast forward 12 years and I have Icinga2 collectors in each datacenter using check_by_ssh to run check_systemd, all front-ended by Thruk. The TIG stack is something on my list of things to look into at some point, but with Dynatrace available to do all the fancy application monitoring, there's no rush. Source: over 2 years ago

What are some alternatives?

When comparing Gorgias and Icinga, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Zabbix - Track, record, alert and visualize performance and availability of IT resources

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Nagios - Complete monitoring and alerting for servers, switches, applications, and services

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Datadog - See metrics from all of your apps, tools & services in one place with Datadog's cloud monitoring as a service solution. Try it for free.