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Google Cloud Speech API VS NICE inContact

Compare Google Cloud Speech API VS NICE inContact and see what are their differences

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Google Cloud Speech API logo Google Cloud Speech API

Cloud Speech offers speech to text conversion powered by machine learning.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Google Cloud Speech API Landing page
    Landing page //
    2023-08-04
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Google Cloud Speech API videos

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NICE inContact videos

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NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Google Cloud Speech API and NICE inContact)

Google Cloud Speech API

NICE inContact

Communication
22 22%
Communication
78% 78
Messaging
100 100%
Messaging
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Cpaas
100 100%
Cpaas
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Google Cloud Speech API and NICE inContact

Google Cloud Speech API Reviews

We have no reviews of Google Cloud Speech API yet.
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NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Google Cloud Speech API seems to be more popular. It has been mentiond 39 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Google Cloud Speech API mentions (39)

  • Is there a plugin to transcribe a video?
    Feed the audio file to Google's text-to-speech engine: Https://cloud.google.com/speech-to-text. Source: 11 months ago
  • How Do The Blind Use The Internet With Assistive Technology?
    Also known as voice-to-text, speech recognition software is another technology that provides computer assistance and increased accessibility to disabled individuals. With it, blind and visually impaired people can use the Internet to navigate, type, as well as interact with web content using their voice. Source: about 1 year ago
  • Otter user
    Free 60 min - https://cloud.google.com/speech-to-text. Source: about 1 year ago
  • Speech-to-Text / Unreal Engine
    I was looking to do something similar, but a long time ago, so I don't know the latest. However Google's Speech To Text seems to be quite good: https://cloud.google.com/speech-to-text/ and I believe it can transcribe "live" if that is what you are after. Source: over 1 year ago
  • Bro, listen: Interact with OpenAI using voice
    I use Vosk for speech recognition but also plan to add support for Google Speech-To-Text and Microsoft Azure Speech to text. Source: over 1 year ago
View more

NICE inContact mentions (0)

We have not tracked any mentions of NICE inContact yet. Tracking of NICE inContact recommendations started around Mar 2021.

What are some alternatives?

When comparing Google Cloud Speech API and NICE inContact, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

TalkJS - TalkJS is a messaging API enabling users to add buyer-seller chat to their online marketplace or platform.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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