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Google Cloud Speech API VS Five9

Compare Google Cloud Speech API VS Five9 and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Google Cloud Speech API logo Google Cloud Speech API

Cloud Speech offers speech to text conversion powered by machine learning.

Five9 logo Five9

Five9 provides cloud-based call center software for sales, marketing and support.
  • Google Cloud Speech API Landing page
    Landing page //
    2023-08-04
  • Five9 Landing page
    Landing page //
    2023-05-12

Google Cloud Speech API videos

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Five9 videos

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Five9 CEO: Call Centers in the Cloud | Mad Money | CNBC

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Category Popularity

0-100% (relative to Google Cloud Speech API and Five9)

Google Cloud Speech API

Five9

Communication
17 17%
Communication
83% 83
Messaging
100 100%
Messaging
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
Cpaas
100 100%
Cpaas
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Google Cloud Speech API and Five9

Google Cloud Speech API Reviews

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Five9 Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Five9 combines everything your business needs to launch a complete customer service and sales call center. Focused on enterprise businesses, Five9 includes workforce management tools, predictive dialing, and CTI screen pops to help agents provide better service and not miss a chance to upsell.
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
Five9 is an all-in-one cloud contact center solution for inbound, outbound, blended, and omnichannel contact centers worldwide.
Source: aircall.io
Call Centre Software in 2022 – Top Solutions for Customer Service & Agent Performance
Recognised by Gartner as a Leader for Contact Centres, Five9 Virtual contact centre software includes solutions for in-house, work from home and outsourced agents to manage communications across phone, web, email, chatbox, SMS and social.
Source: www.dayonetech.com
10 Best Call Center Software (December 2022)
Five9’s call center platform offers four different plans with an increasingly robust feature set, but all of them offer both inbound and outbound calls, call recording and 24/7 support. Plus, the intuitive dashboard is kind of like a slim CRM for your support team to access calls, emails and notes for each client. The higher tiers offer omnichannel support for email and...
Source: www.forbes.com
Best Call Center Software: The Complete List (2020 Update)
Five9 Call Center Software helps agents become 300% more productive on the phone, so they can sale more and serve better. Five9 offers help with inbound, outbound, multichannel, collections, customer service, sales and marketing, outsourcing, and more.
Source: biz30.timedoctor.com

Social recommendations and mentions

Based on our record, Google Cloud Speech API seems to be a lot more popular than Five9. While we know about 39 links to Google Cloud Speech API, we've tracked only 1 mention of Five9. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Google Cloud Speech API mentions (39)

  • Is there a plugin to transcribe a video?
    Feed the audio file to Google's text-to-speech engine: Https://cloud.google.com/speech-to-text. Source: 11 months ago
  • How Do The Blind Use The Internet With Assistive Technology?
    Also known as voice-to-text, speech recognition software is another technology that provides computer assistance and increased accessibility to disabled individuals. With it, blind and visually impaired people can use the Internet to navigate, type, as well as interact with web content using their voice. Source: about 1 year ago
  • Otter user
    Free 60 min - https://cloud.google.com/speech-to-text. Source: about 1 year ago
  • Speech-to-Text / Unreal Engine
    I was looking to do something similar, but a long time ago, so I don't know the latest. However Google's Speech To Text seems to be quite good: https://cloud.google.com/speech-to-text/ and I believe it can transcribe "live" if that is what you are after. Source: over 1 year ago
  • Bro, listen: Interact with OpenAI using voice
    I use Vosk for speech recognition but also plan to add support for Google Speech-To-Text and Microsoft Azure Speech to text. Source: over 1 year ago
View more

Five9 mentions (1)

  • Specific DNS Issues
    Hi, suddenly while at work today, I lost connection to the website (Five9 - Cloud Call Center Software). I could not reconnect and have yet been able to. I noticed that this was the only site I could not access (not directly Five9.com, but we use a specific login -- (https://us9.five9.com/login/)The only error messages I am getting are ERR_CONNECTION_TIMED_OUT and DNS_PROBE_FINISHED_NXDOMAIN. Source: almost 2 years ago

What are some alternatives?

When comparing Google Cloud Speech API and Five9, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

smooch - Smooch connects your business software to all the world’s messaging channels for a more human customer experience.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

TalkJS - TalkJS is a messaging API enabling users to add buyer-seller chat to their online marketplace or platform.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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