GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.

Resource Tuner lets you view, search, extract, replace, edit, and delete the embedded resources of executable files: icons, strings, images, sounds, dialogs, menus — all that make up the visual part of your Windows programs.

In fact, it allows you to add your own custom branding to an application, change dialog messages, customize toolbar actions, and so on without having access to the actual source code. Resource Tuner offers exciting possibilities even if you aren't a programmer. It's perfect for translators, tweakers, and anyone else who wants a different look and feel for an application.

Resource Tuner offers a thorough look at all of the resources (bitmaps, jpeg, icons, strings, dialogs, PNG, PNG compressed Vista icons, XML, Image Lists, Type Library, version information) in the compiled executable file, and allows you to make modifications without needing to recompile the source code.

It allows you to scan all executable files on all your hard disks and extract all resources found in them (bitmaps, icons, GIF, AVI movies, HTML files, and more) into the folder that you specify.

Resource Tuner is packed with features which make it an essential tool for anyone tweaking another programs. Have fun personalizing any application to your own unique taste. With the powerful Resource Tuner, you no longer need to suffer with ugly default icons and pictures. The usage is very simple, just run the program and then select the EXE, DLL, or MUN file to read the data from. Once you try it, we think you will find it hard to go back to other resource hacking utilities.