GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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Monkkee is so secure that the entries can be read only by you. If you lost the password it is lost forever. No one has access to even your password. It provides client side encryption i.e the entries are encrypted even before they are transferred to the server. It is easy to use. You can categorize your diary entries using tags.
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