GoDesk is packed full of features that let your agents work more productively. Stack view, auto-assign rules and canned actions (handy repeatable actions for common questions) all help free up more agent time. Each customer's entire support history is kept right next to their tickets so your agents can get their responses just right.
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For hosting common files it's ok. Also it is on Android too do, great to transfer files between your Windows and your phone. But if you want better security you have to subscribe a monthly offer.
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