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GLPI VS SolarWinds Service Desk

Compare GLPI VS SolarWinds Service Desk and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Contents:
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  3. » Reviews
  4. » Alternatives

GLPI logo GLPI

GLPI is the Information Resource-Manager with an additional Administration- Interface.

SolarWinds Service Desk logo SolarWinds Service Desk

An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!
  • GLPI Landing page
    Landing page //
    2023-10-18
  • SolarWinds Service Desk Landing page
    Landing page //
    2023-05-16

GLPI features and specs

  • Open Source
    GLPI is open-source software, making it free to use and customizable according to specific needs. This allows organizations to modify the software to better fit their processes without incurring licensing fees.
  • Comprehensive IT Asset Management
    GLPI offers extensive features for IT asset management, including inventory management, software tracking, and hardware diagnosis, which help organizations keep track of their IT resources efficiently.
  • Community Support
    Being an open-source project, GLPI benefits from a broad community of users and developers who contribute plugins, extensions, and support, offering a range of options for enhancing its functionality.
  • Ticketing System
    GLPI comes with an integrated helpdesk ticketing system that streamlines the process of handling IT issues and requests, improving user support and communication within the organization.
  • Multi-language Support
    GLPI supports multiple languages, making it accessible to a global user base and allowing teams from different regions to use the software in their preferred language.

Possible disadvantages of GLPI

  • Complex Setup
    The initial setup and configuration of GLPI can be complex and time-consuming, requiring a good understanding of IT systems, which might be challenging for organizations without dedicated IT staff.
  • Performance Issues
    GLPI can experience performance issues as the number of managed assets and users grows, potentially requiring additional resources or optimization efforts to maintain efficiency.
  • User Interface
    While functional, the user interface of GLPI is often considered not as modern or intuitive as some other IT management tools, which might reduce user satisfaction or require additional training.
  • Limited Advanced Features
    Compared to some commercial IT management solutions, GLPI might lack certain advanced features or integrations, which could limit its effectiveness for some larger or more complex organizations.
  • Dependency on Community
    Relying on community support can lead to slower development cycles or delayed resolutions of issues, especially if specific problems are not widely experienced or addressed by the community.

SolarWinds Service Desk features and specs

  • User-Friendly Interface
    The SolarWinds Service Desk offers a clean and intuitive interface that makes it easy for both technicians and end-users to navigate and utilize. The dashboard provides clear visualizations of ticket statuses, department performance, and service requests.
  • Comprehensive Ticketing System
    The platform's ticketing system is robust and allows for easy classification, prioritization, and automation of service requests. It supports various ticket types and integrates seamlessly with email to streamline issue tracking.
  • Customization Options
    SolarWinds Service Desk allows extensive customization to adapt the platform to the specific needs of different organizations. Users can define their workflows, custom fields, and business rules to suit their unique processes.
  • Automated Workflows
    The service desk includes automation features that enhance efficiency by automatically routing tickets, sending notifications, and performing routine tasks without manual intervention.
  • Integration Capabilities
    SolarWinds Service Desk integrates with a variety of other systems, such as Active Directory, Slack, and Google Workspace, among others, enhancing its interoperability within an IT ecosystem.

Possible disadvantages of SolarWinds Service Desk

  • Cost
    For small to mid-sized businesses, the cost of SolarWinds Service Desk can be relatively high compared to some other service desk solutions available in the market.
  • Complex Setup
    The initial setup and configuration can be complex and time-consuming, often requiring dedicated IT resources to fully implement and customize the system according to organizational needs.
  • Learning Curve
    Despite its user-friendly interface, the service desk has a steep learning curve for some of its more advanced features and customizations, which can necessitate additional training for staff.
  • Occasional Performance Issues
    Some users have reported occasional performance issues, such as slow loading times and lag, particularly during peak usage periods or when managing a large volume of tickets.
  • Limited Mobile Functionality
    While there is a mobile version of SolarWinds Service Desk, it lacks some of the advanced functionalities available in the desktop version, which can hinder productivity for users who primarily rely on mobile devices.

GLPI videos

+ Add

Como Utilizar GLPI

More videos:

  • Review - Webinar: introduction to GLPI Network Cloud
  • Review - GLPI: Service Management software powered by open source.
  • Review - GLPI: inventory software at nuclear power plant in USA

SolarWinds Service Desk videos

+ Add

SolarWinds Service Desk Overview

More videos:

  • Review - Why Choose Samanage IT Service Management Software?
  • Review - What's the Best Part of the Samanage Service Desk Software Experience?
  • Review - Putting ITIL 4 Into Practice With SolarWinds Service Desk – SolarWinds Lab Episode #87

Category Popularity

0-100% (relative to GLPI and SolarWinds Service Desk)

GLPI

SolarWinds Service Desk

Monitoring Tools
38 38%
Monitoring Tools
62% 62
Help Desk
0 0%
Help Desk
100% 100
IT Asset Management
100 100%
IT Asset Management
0% 0
Service Desk
0 0%
Service Desk
100% 100

User comments

Share your experience with using GLPI and SolarWinds Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare GLPI and SolarWinds Service Desk

GLPI Reviews

Best Free Asset Tracking Software
Since it's an open source service, the occasional bug or hiccup should be expected. If you need a more reliable version of GLPI, you can pay for a warranty that ensures a “stable and predictable performance” thanks to a team of techs. While the free version tracks unlimited assets, anyone who wants the paid version with warranty and support will need to pay for a plan tier...
Source: tech.co

SolarWinds Service Desk Reviews

Top 7 Alternatives To Snipe-IT (ITAM Tool)
SolarWinds ITAM solutions provide automated asset discovery, inventory tracking, software license management, and usage monitoring features. This allows IT Admin to gain greater visibility into their IT assets, optimize asset utilization, and improve compliance with licensing agreements and other regulations.
Source: www.zluri.com
11 NetBox Alternatives
SolarWinds Service Desk is an online service that provides IT solutions to remove barriers to support employee services. By using this application, you can easily improve your service desk and receive solutions on asset management, you can do all this by integrating with several cloud applications. First-time users of this service are surprised to see its simple and...
Source: www.justalternativeto.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Samanage is actually an IT service desk and asset management software with powerful helpdesk tools. This fact immediately separates it from Samanage alternatives. Larger companies are using this software as an integrated service desk management for customers and employees alike.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Samanage is the only help desk software option on this list that’s ITIL-ready and has IT asset management capabilities. It’s also 19th on our list of the most popular help desk software products. With a self-service portal, mobile access, and advanced reporting, there’s not much you’d need that Samanage can’t offer.
Source: blog.capterra.com

What are some alternatives?

When comparing GLPI and SolarWinds Service Desk, you can also consider the following products

NetBox - NetBox is an open source web application designed to help manage and document computer networks. NetBox was developed specifically to address the needs of network and infrastructure engineers.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Snipe-IT - Managing assets with a Google doc or a shared Excel spreadsheet is more common than you think.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

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