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GitBook VS tawk.to

Compare GitBook VS tawk.to and see what are their differences

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GitBook logo GitBook

Modern Publishing, Simply taking your books from ideas to finished, polished books.

tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
  • GitBook Landing page
    Landing page //
    2024-05-27
  • tawk.to Landing page
    Landing page //
    2023-07-22

GitBook features and specs

  • User-Friendly Interface
    GitBook offers a clean and intuitive user interface, making it easy for users to write, edit, and organize documentation without a steep learning curve.
  • Collaborative Tools
    GitBook provides robust collaboration features such as real-time editing, comments, and version control, allowing teams to work together efficiently.
  • Integration with Git
    GitBook integrates seamlessly with Git repositories, enabling users to sync their documentation with their codebase and manage it using Git workflows.
  • Customizable Templates
    The platform offers customizable themes and templates, enabling users to maintain a consistent look and feel for their documentation that aligns with their brand.
  • Web and Markdown Support
    GitBook allows the use of Markdown syntax and supports web-based editing, making it versatile for different types of content creators.
  • Hosting and Deployment
    GitBook hosts the documentation on their servers, providing a reliable and fast server infrastructure to publish and share content instantly.
  • Search and Navigation
    It includes powerful search and navigation features, helping readers to find information quickly and improving the overall accessibility of the documentation.

Possible disadvantages of GitBook

  • Pricing
    While GitBook offers a free tier, advanced features and larger projects may require a subscription, which might be expensive for smaller teams or individual developers.
  • Limited Customization
    Compared to some other documentation tools, GitBook may offer limited customization options beyond pre-defined themes, which might not meet the needs of some users for highly customized documentation.
  • Dependency on Platform
    Users are dependent on GitBook's platform and its availability, meaning any downtime or service issues on GitBook's end can affect access to and editing of documentation.
  • Learning Curve
    Despite being user-friendly, some users might still face a learning curve, especially those who are not familiar with version control or Markdown.
  • Export Options
    Exporting documentation in different formats like PDF, EPUB, or HTML may be limited or require additional steps, which can be inconvenient for users who need these features.
  • Feature Set
    Some users may find that GitBook lacks certain advanced features or integrations that other specialized documentation tools offer, potentially limiting its utility for highly technical documentation needs.

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Analysis of GitBook

Overall verdict

  • Yes, GitBook is generally regarded as a good tool for creating and managing documentation. Its comprehensive set of features and ease of use make it a popular choice among individuals and teams who need an efficient way to organize and disseminate information.

Why this product is good

  • GitBook is often considered a good platform because it provides an intuitive and user-friendly interface for creating and publishing documentation. It supports collaboration, making it easy for teams to work together on documents. GitBook also offers features like version control, customization options, and integrations with other tools, which enhance its functionality and make it suitable for a variety of use cases.

Recommended for

  • Software development teams looking to document their projects.
  • Open-source project maintainers needing a platform for their documentation.
  • Educational institutions requiring a user-friendly way to publish learning materials.
  • Businesses needing to provide comprehensive product documentation to users.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

GitBook videos

+ Add

Alex Vieira on Unbiased GitBook Review Perfect for Everyone

More videos:

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Category Popularity

0-100% (relative to GitBook and tawk.to)

GitBook

tawk.to

Documentation
100 100%
Documentation
0% 0
Customer Support
0 0%
Customer Support
100% 100
Documentation As A Service & Tools
100 100%
Documentation As A Service & Tools
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare GitBook and tawk.to

GitBook Reviews

Best Gitbook Alternatives You Need to Try in 2023
GitBook can be a good option for internal knowledge bases, as it offers features such as collaboration, version control, and easy customization. However, the suitability of GitBook for your specific use case depends on your organization's size, needs, and preferences.
Source: www.archbee.com
Introduction to Doxygen Alternatives In 2021
It is a standard paperwork system where all products, APIs, and internal understanding bases can be tape-recorded by teams. It’s a platform for users to believe and track concepts. Gitbook is a tool in an innovation stack in the Documentation as a Service & Tools area.
Source: www.webku.net
12 Most Useful Knowledge Management Tools for Your Business
Their doc editor is simple and powerful, allowing you to use Markdown, and code snippets, as well as embed content. Since GitBook doesn’t have a built-in code editor, you’ll have to use the integration with GitHub for coding.
Source: www.archbee.com
Doxygen Alternatives
It is a standard documentation system where all products, APIs, and internal knowledge bases can be recorded by teams. It’s a platform for users to think and track ideas. Gitbook is a tool in a technology stack in the Documentation as a Service & Tools section.
Source: www.educba.com
Doxygen Alternatives
It provides users with a platform on which they can think and keep track of ideas. Gitbook is a piece of software that may be found in the Documentation as a Service and Tools portion of a technology stack.
Source: www.ameerpet.org

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to should be more popular than GitBook. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

GitBook mentions (5)

  • Why GitBook switched from LaunchDarkly to Bucket
    TL,DR: LaunchDarkly is great for B2C companies. Bucket is for B2B SaaS products, like GitBook — a modern, AI-integrated documentation platform. - Source: dev.to / 4 months ago
  • Bucket vs LaunchDarkly — an alternative for B2B engineers
    Addison Schultz, Developer Relations Lead at GitBook, puts it simply:. - Source: dev.to / 4 months ago
  • Show HN: We built a FOSS documentation CMS with a pretty GUI
    Good question that led to insightful responses. I would like to bring GitBook (https://gitbook.com) too to the comparison notes (no affiliation). They, too, focus on the collaborative, 'similar-to-git-workflow', and versioned approach towards documentation. Happy to see variety in the 'docs' tools area, and really appreciate it being FOSS. Looking forward to trying out Kalmia on some project soon. - Source: Hacker News / 9 months ago
  • GitLanding: A beautiful landing page for your Github project in a matter of minutes.
    You can have both a landing page (e.g.: www.your-project.dev) and a documentation website (e.g.: docs.your-project.dev). For creating documentation website GitBook is better fit than Gitlanding. GitBook is free for open source Projects (you just need to issue a request). - Source: dev.to / about 3 years ago
  • How to Use GitBook for Technical Documentation
    GitBook is a collaborative documentation tool that allows anyone to document anything—such as products and APIs—and share knowledge through a user-friendly online platform. According to GitBook, “GitBook is a flexible platform for all kinds of content and collaboration.” It provides a single unified workspace for different users to create, manage and share content without using multiple tools. For example:. - Source: dev.to / about 4 years ago

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 2 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: over 2 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago
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What are some alternatives?

When comparing GitBook and tawk.to, you can also consider the following products

Docusaurus - Easy to maintain open source documentation websites

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

MkDocs - Project documentation with Markdown.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

ReadMe - A collaborative developer hub for your API or code.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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