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Genesys VS Vocalcom

Compare Genesys VS Vocalcom and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

Vocalcom logo Vocalcom

Vocalcom is a cloud-based contact center, omni-channel customer experience and sales acceleration technology provider.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • Vocalcom Landing page
    Landing page //
    2023-02-09

Genesys videos

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Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

Vocalcom videos

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[EN] Vocalcom Hermes360 : empower your agents with an intuitive Omnichannel Contact Center software

Category Popularity

0-100% (relative to Genesys and Vocalcom)

Genesys

Vocalcom

Communication
86 86%
Communication
14% 14
Enterprise Communication
78 78%
Enterprise Communication
22% 22
Call Center Software
76 76%
Call Center Software
24% 24
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and Vocalcom

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

Vocalcom Reviews

We have no reviews of Vocalcom yet.
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What are some alternatives?

When comparing Genesys and Vocalcom, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

MiaRec - MiaRec is an affordable and easy-to-use solution for recording of calls in IP-based contact centers.

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