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Genesys VS MessageBird

Compare Genesys VS MessageBird and see what are their differences

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Genesys logo Genesys

Genesys provides omnichannel customer experience and contact center solutions in the cloud and on-premises.

MessageBird logo MessageBird

Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.
  • Genesys Landing page
    Landing page //
    2023-09-13
  • MessageBird Landing page
    Landing page //
    2023-06-29

Genesys videos

+ Add

Genesys Core Rulebook Review

More videos:

  • Review - Game Geeks #303 Genesys Core Rulebook by Fantasy Flight Games
  • Review - Genesys RPG Review

MessageBird videos

+ Add

CEO MessageBird: 'Text Messaging Is A Feature Of The Past? Keep Thinking That!'

More videos:

  • Review - MessageBird Programmable Conversations: One API, Omni-channel Access
  • Review - MessageBird Inbox is a Game-changer, Interview with Robert Vis, CEO

Category Popularity

0-100% (relative to Genesys and MessageBird)

Genesys

MessageBird

Communication
26 26%
Communication
74% 74
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Messaging
0 0%
Messaging
100% 100
Call Center Software
100 100%
Call Center Software
0% 0

User comments

Share your experience with using Genesys and MessageBird. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys and MessageBird

Genesys Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Genesys is another cloud-based contact center platform that’s been around for some time, and like many of the top Aircall alternatives that made it onto this list, comes with features for teams that make both inbound calls and outbound calls (like an auto dialer, social media messaging integration, and IVR).
Source: www.dialpad.com

MessageBird Reviews

15 Best Twilio Alternatives 2022
MessageBird knew that the best way to reach customers and clients was to adapt to their ways of communication so you can use MessageBird to reach out to customers using the most common messaging channels such as phone, WhatsApp, Facebook Messenger, Viber, Line, Talk, and other well-known apps.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
MessageBird understood that the very best way to reach consumers and customers was to adapt to their ways of interaction so you can use MessageBird to connect to customers employing the most common messaging channels such as phone and WhatsApp, Facebook Messenger and Viber, Line, Talk, and other popular apps.
Source: www.techolac.com

Social recommendations and mentions

Based on our record, MessageBird seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys mentions (0)

We have not tracked any mentions of Genesys yet. Tracking of Genesys recommendations started around Mar 2021.

MessageBird mentions (1)

  • Looking for a two-way SMS capability
    We built a subscription management chatbot, using Twilio for sending SMS, but it lacked a dashboard to view conversations. I've recently come across https://messagebird.com/en/ - they have a pre-built dashboard that allows your team to respond to messages, as well as a nifty flow builder. Source: almost 3 years ago

What are some alternatives?

When comparing Genesys and MessageBird, you can also consider the following products

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Twilio - Brings voice and messaging to your web and mobile applications.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

Plivo - Plivo simplifies your customer engagement.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

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