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Genesys PureConnect VS VICIdial Contact Center

Compare Genesys PureConnect VS VICIdial Contact Center and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

VICIdial Contact Center logo VICIdial Contact Center

VICIdial Contact Center is a open source contact center software with predictive dialer capabilities.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • VICIdial Contact Center Landing page
    Landing page //
    2021-10-05

Genesys PureConnect videos

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VICIdial Contact Center videos

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How to create user agent,campaign..

More videos:

  • Tutorial - Installation of vicidial on a standalone server
  • Tutorial - Installation of vicidial cluster on multiple server
  • Review - What is the VICIdial Contact Center Suite

Category Popularity

0-100% (relative to Genesys PureConnect and VICIdial Contact Center)

Genesys PureConnect

VICIdial Contact Center

Communication
86 86%
Communication
14% 14
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
82 82%
Enterprise Communication
18% 18
Call Center Software
68 68%
Call Center Software
32% 32

User comments

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What are some alternatives?

When comparing Genesys PureConnect and VICIdial Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

KOOKOO - All in one solution for calls, IVR, live chat, customer management & more.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Ameyo - Ameyo is a powerful and highly flexible IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels, thereby driving customer engagement to a level par excellence.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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