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Genesys PureConnect VS RingCentral Contact Center

Compare Genesys PureConnect VS RingCentral Contact Center and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

RingCentral Contact Center logo RingCentral Contact Center

The Collaborative Contact Center solution from the industry
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • RingCentral Contact Center Landing page
    Landing page //
    2023-06-16

Genesys PureConnect videos

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RingCentral Contact Center videos

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RingCentral Contact Center Review: Incredible call center alternative especially when working remote

More videos:

  • Review - RingCentral Contact Center

Category Popularity

0-100% (relative to Genesys PureConnect and RingCentral Contact Center)

Genesys PureConnect

RingCentral Contact Center

Communication
76 76%
Communication
24% 24
Customer Support
79 79%
Customer Support
21% 21
Enterprise Communication
100 100%
Enterprise Communication
0% 0
Call Center Software
60 60%
Call Center Software
40% 40

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys PureConnect and RingCentral Contact Center

Genesys PureConnect Reviews

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RingCentral Contact Center Reviews

10 Best Call Center Software (December 2022)
RingCentral Contact Center is a pricey solution, but it’s a powerful call center platform that can work for almost any growing business. The integrations it supports extend its functionality, so it works well for larger companies that need a full tech stack to include customer relationship management (CRM), help desk software and open application programming interfaces...
Source: www.forbes.com

What are some alternatives?

When comparing Genesys PureConnect and RingCentral Contact Center, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Dialfire - Cloud Calling at Jet Speed

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

LeadDesk - LeadDesk is a powerful tool for lead generation, predictive dialing, contact center management, and information delivery.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

contactSPACE - contactSPACE is a cloud contact centre software for the SME.

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