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Genesys PureConnect VS Pointel DCCM

Compare Genesys PureConnect VS Pointel DCCM and see what are their differences

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Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

Genesys PureConnect videos

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Pointel DCCM videos

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Dynamic Contact Center Manager Testimonial

Category Popularity

0-100% (relative to Genesys PureConnect and Pointel DCCM)

Genesys PureConnect

Pointel DCCM

Communication
98 98%
Communication
2% 2
Call Center Software
88 88%
Call Center Software
12% 12
Customer Support
100 100%
Customer Support
0% 0
Enterprise Communication
100 100%
Enterprise Communication
0% 0

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What are some alternatives?

When comparing Genesys PureConnect and Pointel DCCM, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

Genesys Engage - Contact Center Operations

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