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Genesys Engage VS MessageBird

Compare Genesys Engage VS MessageBird and see what are their differences

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Genesys Engage logo Genesys Engage

Contact Center Operations

MessageBird logo MessageBird

Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • MessageBird Landing page
    Landing page //
    2023-06-29

Genesys Engage videos

+ Add

Genesys Engage on Azure: Create memorable customer experiences

MessageBird videos

+ Add

CEO MessageBird: 'Text Messaging Is A Feature Of The Past? Keep Thinking That!'

More videos:

  • Review - MessageBird Programmable Conversations: One API, Omni-channel Access
  • Review - MessageBird Inbox is a Game-changer, Interview with Robert Vis, CEO

Category Popularity

0-100% (relative to Genesys Engage and MessageBird)

Genesys Engage

MessageBird

Communication
30 30%
Communication
70% 70
Customer Support
100 100%
Customer Support
0% 0
Messaging
0 0%
Messaging
100% 100
Enterprise Communication
100 100%
Enterprise Communication
0% 0

User comments

Share your experience with using Genesys Engage and MessageBird. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Genesys Engage and MessageBird

Genesys Engage Reviews

We have no reviews of Genesys Engage yet.
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MessageBird Reviews

15 Best Twilio Alternatives 2022
MessageBird knew that the best way to reach customers and clients was to adapt to their ways of communication so you can use MessageBird to reach out to customers using the most common messaging channels such as phone, WhatsApp, Facebook Messenger, Viber, Line, Talk, and other well-known apps.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
MessageBird understood that the very best way to reach consumers and customers was to adapt to their ways of interaction so you can use MessageBird to connect to customers employing the most common messaging channels such as phone and WhatsApp, Facebook Messenger and Viber, Line, Talk, and other popular apps.
Source: www.techolac.com

Social recommendations and mentions

Based on our record, MessageBird seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Genesys Engage mentions (0)

We have not tracked any mentions of Genesys Engage yet. Tracking of Genesys Engage recommendations started around Mar 2021.

MessageBird mentions (1)

  • Looking for a two-way SMS capability
    We built a subscription management chatbot, using Twilio for sending SMS, but it lacked a dashboard to view conversations. I've recently come across https://messagebird.com/en/ - they have a pre-built dashboard that allows your team to respond to messages, as well as a nifty flow builder. Source: almost 3 years ago

What are some alternatives?

When comparing Genesys Engage and MessageBird, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Twilio - Brings voice and messaging to your web and mobile applications.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Plivo - Plivo simplifies your customer engagement.

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

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