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Genesys Engage VS Genesys PureConnect

Compare Genesys Engage VS Genesys PureConnect and see what are their differences

Freshdesk
Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community featured
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Genesys Engage logo Genesys Engage

Contact Center Operations

Genesys PureConnect logo Genesys PureConnect

The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.
  • Genesys Engage Landing page
    Landing page //
    2023-08-03
  • Genesys PureConnect Landing page
    Landing page //
    2022-12-25

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

Genesys PureConnect videos

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Category Popularity

0-100% (relative to Genesys Engage and Genesys PureConnect)

Genesys Engage

Genesys PureConnect

Communication
34 34%
Communication
66% 66
Customer Support
37 37%
Customer Support
63% 63
Enterprise Communication
36 36%
Enterprise Communication
64% 64
Call Center Software
32 32%
Call Center Software
68% 68

User comments

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What are some alternatives?

When comparing Genesys Engage and Genesys PureConnect, you can also consider the following products

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

CallTrackingMetrics - Know who is calling and how they found you. Maximize the return on your advertising.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

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